Marriott's Canyon Villas

Comfy & clean rooms. Helpful and polite staff.

Beautiful property

Located on the outskirts of Phoenix canyons and close to the JW Marriott across the road. The units have 3 levels, we were on the second floor, but as the units have carpets rather than tile floors you don’t hear any noise from above or below. The villas are large, we had a one bed which consisted of a bedroom and attached bathroom with a large tub and sink area, adjacent is a toilet , second sink and shower. The shower has shampoo, conditioner and gel and the sink has soap. The kitchen is well apportioned with all you might need for a holiday trip and to do some basic heating up or cooking of a meal. There are dryers and washing machines too. Washing up liquid, dishwasher tablets and washing powder are provided. The website shows the exact layout if needed so I won’t repeat it all here. Note there is zero housekeeping service which I think is poor. Not once did we have a bed made, towel change or bin emptied. Staying six nights I think this is not good. At our home resort we get daily housekeeping included. The outside of the units are a little utilitarian in appearance but all tidy and well kept. The pool area is good and has plenty of sunbeds to use at anytime of day. The towels are provided at the pool via a vending machine accessed by your room key. As well as a pool there are jacuzzi pools which well very warm. A pool bar is by the main pool which has the usual fare and also is open for breakfast Friday to Monday. There is a large amount of covered parking and some additional uncovered, we never had an issue getting a space somewhere. As always with Marriott every one of the staff members were great, helpful and polite and always happy to help. The marketplace at the resort is very small, so apart from some very basic items it is best to shop at the main shopping centre. The pool area and resort is clean and staff are always about tidying up and cleaning. Overall a lovely resort and a great place to visit the area of Phoenix, Scottsdale and the surrounding area.

Just returned from a 7 day vacation. The resort and pools were nice. I enjoy the stay very much. The Front desk Manager and Olivia were very professional and helped me with the room change. The only complain that I have is the concierge Morgan. She was very unprofessional, unhelpful, sarcastic and had some attitude. She didn't even try to help me when I had some questions. She told me the best way to look for the information is to Google it. The second time I came for help and ask for a map, she told me that she already gave me a map. I think she is completely unfit for the job! I was very dissapointed in that kind of behavior from the Marriott employee!

We had earlier requested 2800 building on a high floowith a pool view. We have owned 2 units at Canyon Villa for 24 years. We were given a unit at the end of 2700 overlooking sand traps. It was more or less take it or leave it. The room was one freebie that we had years back for attending the sales pitch. We could not not believe the service. Used to recommend this place to people but no more. The manager, who was the rude one, came out and presented worse options for the next day. Finally frustrated, we left the desk and will be moved to lower floor In the same building. We come here twice a year and have been treated really well by Dominic. I could say more but the disappointment ruined our week’s vacation.

very clean and well maintained