Marriott's Canyon Villas

We are staying in the small lock-off. It's nothing like I expected. I can not list the problems with the room and amenities. We have visited other resorts and stayed in the small lock-off side. I would never recommend this resort. On the positive side, the staff was terrific. The sushi-making class was fun. The instructor was very informative. I cannot wait to leave, never to return.

This was our first visit here and we were impressed. The resort is small, but beautiful and the activities are super-well coordinated. Love the daily specials at the grill and we ate there every night. At the grill Vanessa was always there to take our order and make certain everything was perfect. We will be coming back!

We were really looking forward to our stay at Marriott’s Canyon Villas, but unfortunately, our experience fell well below expectations—especially for a resort of this caliber. Despite having booked two 2-bedroom villas nearly 10 months in advance, we arrived to find our villas placed in different buildings, which was incredibly frustrating considering this was a family trip and we had explicitly planned ahead to keep everyone close together. When I addressed this issue with the front desk, I was told there was nothing they could do because the rooms had already been pre-assigned. There was no effort to accommodate or even empathize, and we felt like our request was brushed aside. On top of that, one afternoon we had no hot water in our villa. It took half a day to restore service, and during that time there was little communication or urgency. It felt like we were inconveniencing them by expecting basic amenities to work properly. The manager I personally spoke with regarding our villa placement was not friendly, accommodating, or solution-oriented. It was clear that putting families first was not a priority. For a family resort, this was both surprising and disappointing. ⸻ 👎 Key Issues: • Reserved early but rooms were split up • Staff and manager were unhelpful and dismissive • Hot water outage took hours to fix • No sense of guest priority or care This could have been a great stay, but the lack of proactive service and inflexible attitude really soured the experience. We won’t be returning and cannot recommend this property to others traveling with large groups or expecting Marriott-level service.

Excellent accomodations. Helpful, cheerful staff. Beautiful environment. Close to many places to see, done & experience.

Not worth it- basically a Hampton Inn. No shuttle to the JW Marriott. We were told it was a short walk. Also told we could use the JW Marriott pools, but we couldn’t . It was blacked out for two of our 4 day stay. Wish we would have stayed home.

2 bedroom 2 bath villa lock off was fantastic! Everything was great and access to the JW Marriott Desert Ridge is a huge plus. 5 th year staying here every June. Service was great gym and cardio room worked out. Sand volleyball court in great shape. Grounds look nice and very close to shopping and entertainment.