Hilton Garden Inn North Phoenix Scottsdale

Front service was great But bar service was horrible

Staff are friendly and helpful. Location is great and close to plenty of restaurants and shopping. While the hotel facilities are good, some wear and tear are showing in guest rooms; floor laminate buckled in some places and making noise as you walk over them, mattresses can use rotating; otherwise, it’s good value staying here.

Unfortunately, my stay was disappointing. There were hairs in the bathtub and even under the sheets on the beds, which was very off-putting. The blankets and mattress were both uncomfortable, making it hard to get a good night's sleep. For the price I paid, I expected a much better experience. I won’t be returning.

Loved the suite. Plenty of room and 2 tvs. Clean rooms and bathroom nice. Didn't eat at hotel but it is available for a price. Loved courtyard and pool area. It was too cold and windy to swim though.

This once was a nice affordable luxury hotel however it appears the hotel may be in financial distress. The beds are worn out we were told they were on order? They said the air conditioning in the two different rooms. We stayed into auto off in two hours so they have to be turned off and back on to continue to have airflow in the room cutting measure I would guess and even the simple things they’re out of coffee pods for the coffee makers, coffee cups and even at breakfast they said they only had one jam for our toast because they had ran out. Love the pool love the hot tub Beautiful facility poorly ran too bad. We’ve been to so many of these Cambria, hotels in the past and they’ve been really good, but this one is just simply not manage well or financially in trouble. The auto text message that you get it. Check in says let us know if we can make your stay more comfortable in both rooms. We ask for extra pillows and to have someone look at the AC we’ve even asked for the phone number of a manager absolutely no response. I don’t believe these auto AI generated text messages asking how they could assist you in your stay are even monitored Again, Really sad to see such a nice hotel with the parking lot have empty when the Holiday Inn express next-door is packed out. I will say this tap is absolutely wonderful cheerful happy to help within the limits of resources that exist.