Phnom Penh Khan Chamkar Mon 5-star Hotels

First, we checked in to a room the aircond was only blow warm air, and bathroom only provides one toothbrush. We then requested to change to another room. This second room the aircond is perfect except for room amenities, again there’s nothing provided except for towels. I have to request room service to refill what is necessary. Second and third day, they clean the room but without replace amenities. When I asked the cleaner, she told me I have to call to request. Anyway, I did not call to ask for replace shower cap, body lotion and facial cotton for the next 2 days. I personally felt that the hotel should provide and replace all basic amenities daily. First time I felt so disappointed after so many times stay here.

Room: The room felt a bit unsettling with the portrait hanging on the wall, especially since the lighting is quite dim. It would be more comfortable to have a mirror, which would be very useful when drying hair, or maybe having an extra power socket in the bathroom area would be convenient. Toilet Amenities: The toothbrush provided was quite hard, and the shampoo didn’t feel like it effectively cleansed my hair…no lotion is provided in the room. Perhaps these can be improved for better guest comfort. Spa/Wellness/Gym: 10/10 — Absolutely excellent and CLEAN!!! Restaurant: 10/10 — The food was great, especially the baguettes — they were delicious!!! Overall, the staffs were friendly and helpful.

For a 5 star hotel and the Shangri-La brand, you would expect a bit more.  The room is fine (a bit smaller in Phnom Penh standard) and clean, but nothing really stands out.  Paid $240 per night for Jun 23-24, found Rosewood were offering similar price point but decided to check out Shangri-La since I have not tried it.  A bit disappointing and can't really believe they have powder coffee instead of having a Nespresso machine.  That's quite below standard and I think the hotel is cheaping out on modern equipment considering the price you paid for this level.  Will not stay again since there are much better offering in the similar location.

Staff and service is good. Good location as Mall is just beside the hotel. Environment is clean and quiet

房間熱水不足，浴缸還是壞的。隔音效果差

The service was good and the place was clean. Only one thing, the bathroom is see-through. What if we came with our friends or two colleagues had to share a room, it would be embarrassing. :) All in all, I enjoyed my 3-night stayed there.

The location is good, but other things are so-so. It's just a family hotel after all

It's pretty far from the action, which does mean it's quiet, but you'll end up paying more for tuktuks

Hi ! Love love with hotel design… simple and clean.the staff amazingly friendly & very professional when handling customers.The room is comfortable & my favourite part is the rooftop bar with the pool.. the view of Phnom Penh at night time is fuhhhhhhh beautiful… I don’t have to worry about dinner they have it at the rooftop bar. Breakfast is 👍🏻👍🏻

Only stopped for one night but room was basic and clean, only negative was the walls had loads of stains on them especially behind the bed so didn’t look very pleasant.