Anonymous User
October 6, 2024
The service was extremely poor. After I flew to Philadelphia in the morning, I went straight to the hotel. The black female manager at the front desk said that check-in could only be done at 2 pm. I waited with the children until 2 pm. She also said that there were no rooms and pushed it to 4 pm. This was the first time I encountered one in advance. I made a monthly reservation to check into the hotel at 4pm! I argued with the manager and didn't apologize at all. He even said that if I wanted to check in early, I could book an extra night! His anger had been controlled for a long time and he went crazy on the spot. There were other passengers nearby who echoed him, and they must have been fooled. What's more, the hotel's hygiene is also very poor. After staying for three days, even though I called the front desk, they only came to clean it once, so I used "strange" in front of it - this is actually a Hilton brand? If you want to avoid the above, it is best to put it on the black list
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