Sheraton Philadelphia Downtown

This was, hands down, the worst hotel stay I've ever had! First off, the facilities are ancient, worse than a domestic guesthouse. The air conditioning is a retrofitted fan that makes a terrible racket! Secondly, the hotel's hygiene is a serious concern – there was noticeable trash on the lobby floor right at the entrance! What's more, most of the staff were Black and their tone was stiff and unfriendly! The area around the hotel also had many homeless people at night, making me feel unsafe!

The room size was decent, and the hotel lobby was quite spacious. They didn't provide toothbrushes. Water delivery to the room was very prompt. I didn't book breakfast, so I can't comment on that. The hotel had an overwhelming perfume smell.

The room facilities were quite old. The first room I was given was a connecting room, and I could clearly hear the phone calls from next door. I asked the front desk to change rooms. They told me that the room next to the new one was under renovation and wouldn't be disruptive. However, the new room didn't have any tissues, and the bathroom faucet was broken. The experience wasn't good.

The hotel is a 20-minute walk from the train station, and Government House and Independence Palace are also within walking distance. We asked for a king-size bed, and the room was nice. The only issues were the facilities: the air conditioning for heating was an old, noisy model, the toilet didn't have a bidet function, and the bathtub had old-fashioned twist knobs. This isn't quite what you'd expect from a five-star hotel back home.

The hygiene was good, no issues there. The location is also pretty good.