La Reserve Bed and Breakfast

My husband and I stayed here when we visited Philly. It was absolutely lovely and in a prime location to walk and explore the city. The host was very kind and helpful, and the breakfast was actually phenomenal. Highly recommend and would stay here again!

Honestly I'm not sure where any positive recent reviews come from. The location is the only thing this place has going for it. I haven't written a review in ages, but feel compelled to alert other travelers. We stayed in the Lafayette which was spacious but run down and dirty. I could see past that if it hadn't been for the worst service I've ever experienced in a stay. We arrived for breakfast an hour and a half before it was over. The table linens were stained (on literally every table) and the coffee pot was nearly empty (with luke warm coffee). When an employee finally came out from the back and I politely said the coffee was out, we got an earful about her "not making another pot," "it will go to waste or they'll just have to save it for tomorrow." She said we could use the keurig because she wasn't making more. She continued to go on about them trying to save money, complaining about people taking cups from where they weren't supposed to, people with gluten allergies, and on and on. I've traveled all over the world and stayed at several B&Bs. I'm used to B&Bs being charming and welcoming, but here I felt like I was being lectured -- like I hadn't read all the paperwork or something. It was so unexpected , unpleasant, and uncomfortable. Most places go out of their way to show you the space and share details. I received a welcome email before arriving saying staff would happily assist in making recommendations, dinner reservations, etc. I actually replied and got no response. There was never any staff who expressed anything close to this kind of hospitality. The next morning when we went to store our luggage before leaving, the desk was unattended. Someone went to seek help and we were met with the same annoyed employee from breakfast the previous day. I said I wanted to make sure we didn't need tags or to inform anyone that we're leaving luggage (as the sign at the front desk indicates), and she --again, annoyed-- said "I don't even know why it says that, we don't have time for that" and removed it from the counter. We attempted to contact the manager Maria twice about concerns and have yet to receive a return call. Location is lovely. Rooms are below average. Service is laughable.