Kastel Grão Pará

The hotel invests in the common areas, which are beautiful and well-kept. It should invest more in what really matters: Comfort. The elevator is not being maintained. It doesn't exist. This was reported by several people in the city who know the hotel. The elevator has never worked. It never will. Access to the rooms is via stairs and they are horrible. Accessibility score 0. The rooms are poorly maintained, destroyed. From spider webs on the ceiling to lack of finishing and loose flooring. It's not rustic. It's bad. The double beds are actually two single beds pushed together. The walls are drywall. The old floor, all loose and poorly maintained, makes noise with any movement in your room, in the neighboring room, downstairs, in the hallway, with the bus passing by on the street... Oh, the mattress is horrible. Save your back. Run away. At breakfast, they make no effort to hide the fact that you're eating leftovers from the day before. Hard cheese bread. Burnt eggs. Terrible presentation of simple things. That slice of cheese that is cut in half in every hotel, looking nice, here is torn in half in any way, even by hand. There is no glass. No cup. No plate. There is no organization whatsoever when it comes to replenishing the buffet items. Friendliness was also lacking. The staff is polite, but they are trained to react and not to act. You will be greeted with a nice good morning, but only if you say good morning first. I have stayed in bad hotels, but Grão-Pará is to be congratulated. I will not return to this hotel and I will stay away from all hotels in the Kastel chain.

The breakfast was excellent. The receptionist was very friendly. The elevator was under maintenance, although it said that the room would be on the first floor, the guest had to climb a floor and a half of stairs. The room was very spacious.

Pelo valor que paguei, valeu super a pena.

Minha experiência foi maravilhosa, local agradável, aconchegante, fui bem atendida. Piscina e jacuzzi ótimos. Café da manhã simples mas tudo certinho.

Falta elevador, área de lazer, café da manhã e restaurante excelente.

Hotel com ótima localização, o único problema são as escadas, não esta funcionando os elevadores.