Inn at Bay Harbor, Autograph Collection

Excellence from check-in to check-out. Would recommend this property for anyone planning a stay in the area.

First impressions of our stay were great! Very friendly staff and the Cottage we stayed in was nice. As our stay continued, minor inconveniences arose - gas smell filled the cottage, broken dryer that could not be repaired left us with lots of wet clothes after being on the slopes (and washing clothe before we knew the dryer was broken) and limited supplies in the kitchen made it tough to cook for a family. The biggest disappointment came on our last day and the experience since then. We left to go skiing and realized we left the oven on. Called the hotel to have someone go shut it off and they were very obliging. Unfortunately, we later realized that the air pods we had left on the kitchen counter were missing. After looking everywhere to be sure they had not been misplaced, we reported our concern as we checked out the next morning. We were told that someone from "Safety & Security" had gone to turn the oven off the night before, so they would check with them and call us. We never got a call. Two days later, I called and spoke to someone in S&S who said they would do "a thorough investigation" and call us back. We never got a call. Two days later I called again - was told the Director of &S would be in the next day and would call us. Still no call and it has been one week since we checked out. The lack of follow up is incredible frustrating and disappointing to say the least. So....if you are going to stay at this hotel/cottages, be sure you are in your room when anyone that works there enters and/or be sure to secure all of your valuables are locked up if someone will be in the room when you are gone. I have no "proof" the air pods were taken when the &S person entered our cottage, but I also know they had not moved from the counter in 5 days, then were suddenly missing and nowhere to be found right after someone entered our cottage and I have not received much help from the S&S department to resolve. :(

Property was beautiful and well kept. Staff friendly and very helpful. Scenery was spectacular especially the sunsets over Lake Michigan.

Once again a fabulous getaway. Dinner was great. The twice baked potato could feed two possibly 3. I had the walleye and aspargus. Wife had pasta. Room was spacious. The fire place was a nice touch. Breakfast was awesome. Omelet bar cook did great.

Winter get-away Lovely winter setting and nice, comfortable room. The property has a fun ice skating rink. Unfortunately, there was no housekeeping despite the fact we requested it at the front desk.

Beautiful It was fantastic