Sheraton Sonoma Wine Country Petaluma

So good

We stayed here 6 years ago and had a great experience. This this time not so much. We had ants in our bathroom. The next day at 10 am, I let the front desk know. Was told they would have someone clean the bathroom. Came back at 3:30 pm and found a dozen+ ants in the bath room. Still waiting for the engineer to show up. Very disappointed with everything and will never stay here again. The entire hotel needs major renovation.

I was expecting a mid-luxury hotel, but received a less-than-average room (and overall experience). Bathroom setup was terrible (only one person at a time can even fit near the sink, counter and mirror, and faucet was awful), shower had two settings - hot and cold. Pillows were lumpy, room was stuffy (despite running the air conditioning unit), and they charged $4 for a bottle of water - one provided in the room! Nowhere to properly hang or even just fold and place your towels. Pump soap dispenser was used and dirty. Television was basically reduced to Netfix - and only if you already had a personal subscription. The hotel was very loud! If someone walked past your door in the hallway carrying on a conversation. you knew it. The small "convenience store" for coffee, soft drinks, minor snacks, etc., closed so early that it wasn't ever open by the time we returned to the hotel - apparently earlier than about 9pm. They demand $15 a night to park your car - in a half-empty lot where the parking places are barely big enough to use. The regular staff ignores you. Breakfast was limited to an expensive in-house restaurant (so we went hungry unlessw we went through fast food). Areas of the room were dark, even with all of the lamps on). The toilet paper roll was balanced precariously; you had to set it on the tank to keep it off the floor. For this total experience, cost was outrageous. Honestly, it is very diffict to think of anything that was nice about our stay. I know that the hotel can't control this, but it was always cold outside, and had a constantly biting wind. My multiple previous stays at Courtyard Petaluma Sonoma County, on the other side of the freeway and a "lesser quality" hotel, were far superior. When I visit Petaluma again, I will stay at Courtyard. The best things that I can say about my stay at the Sheraton is that we had a very nice view of the small marina, and the housekeeping crew was quite friendly and capable.