Best Western Petaluma Inn

Nice place to stay. Everything is clean and the free breakfast is a plus.

Got checked in by a kiosk while there was a live person behind the double sided mirror, water pressure extremly low, smelly room, bug infested room! If you love microwaved sausages, powdered eggs, petrified bacon and sharing your milk from a gallon because they are too cheap to provide individual cartons of milk, THIS is the place to go!!! And to top it off, when we tried leaving the room at 9 am for breakfast, the room door did not close! I had to go talk to your stupid kiosk who did not understand what I was saying and had to repeat my room number THREE TIMES! I also had to call downstairs because the person was not coming. Mind you, breakfast is til 9:30!!! Then finally "Tomasa" came with a nasty attitude and I asked her what was wrong with the door. Her response was, "It's closed now. It's not my problem it's the door's problem". What the heck is all that about?!?!? Of course it's her problem to make sure things are working. What the heck. I know Best Western is not a 3 star place. But you certainly charge the price of a 4 star inn and have the amenities and service of a 1 star!!!

This is my honest review. I booked this hotel after I read the reviews and needed a place to stay while visiting friends. I was a sole traveler the safety and cleanliness was paramount. I checked in late and the digital assistance greeted me. I work in Tech therefore, love innovation. The first person, I spoke with had a good command of English and I could understand him. Although, he didn’t arrange for the room to be cleaned the next day. Following day, I wanted to check if I could have a late checking. His English was very poor, he couldn’t understand me. But we got there in the end. The last day I had a lady. She was mostly interested in answering her texts than even bothered to help. Overall my experience was poor. This is a motel not a hotel. If you are booking bear that in mind. The room is clean enough, had a bad smell when I walked in, it was very late, I just didn’t have the energy to speak with a digital assistant and complain when there was no one on site. Also had used tissues in the trash when I walked into to bathroom. The bed was comfortable and clean. The shower has a good temperature but not high enough and the flow is very low. The room has a fridge, coffee making etc. which is great. The breakfast was absolutely disgusting. The waffles were like eating paper, the breads old, boiled eggs were ice cold and scramble was lumpy . There a nice cafe next door for decent breakfast, lunch or dinner. Location is central, I wouldn’t stay here again.

Bed was a double not a Queen. Bathroom was very small. Did not like having to speak to the manager via a media tower in the corner of the lobby.

Stay FAR away Check was a humanless kiosk with a virtual person in Columbia on the computer screen. My techs were very uncomfortable providing ID and credit card through the machine. They asked the front desk "manager" who finally came out to leave the rooms unserviced as they were staying two nights and did not need cleaning. One of the rooms was completely gone through and items strewn all over while they were on a jobsite. When the tech confronted the front desk they had no viable reason to offer. All night long cars come and go and the noise level was extreme. My techs had stayed at this property a few years ago and it was NEVER like this! To be honest, a refund should be offered.