Dorsett Hotels in Petaling Jaya

Upon check in a staff by the name of Shaffiq attended to us with friendliness, warmth and grace.  We were upgraded to an executive club room from a club room. The room was very spacious but the sofa and chairs in the sitting room were very uncomfortable. We had a hard time sitting on them. They were too deep and had no back support. The mini bar was not replenished daily. The full set of towels were not replaced when the room was cleaned. We had to call for replacement. I think the efficiency of the housekeeping has to be improved, although they always brought whatever we requested over the phone very quickly. The point is, if they had done their job properly we would not have to call them to bring us the towels etc. There should be more varieties of food for breakfast. We stayed for 1 week and the choices never changed. You should really have a rotation of choice of food. The pillows were, although made of natural materials, were too large and high. I coul not get support for my neck and did not have a good sleep for the duration of my stay.  Apart from that, the staff, from the door man, reception, restaurants, housekeeping were all excellent. The atmosphere and ambience of the hotel and rooms were good, too. I would come back to the hotel but the thought of sleeping with the pillows supplied, is keeping me away.