Valle di Assisi Hotel & Spa

The apartment in block 5 was clean and functional. Large bed in the bedroom, lounge area with small fridge; air conditioned. Perfectly adequate for one night but a little remote from the main hotel facilities (0.6km). It did have a restaurant nearby with superb panoramic views of Assisi and that had a fantastic buffet with wine tasting on the day we were there. I would recommend this place.

This hotel has a lovely and catchy website, together with lovely gardens and surroundings, but really that's all. We spent 5 days there and paid 2K for a master suite that reportedly on the website, has two bedrooms despite the second bedroom is just an open space with a very uncomfortable sofa bed. The sofa bed is apparently only for kids up to 12years old, well that was only said to us once we checked in and complained. At the check in ,no one showed us the room or offered help with the luggage, we were sent to the bedroom quite quickly with no explanation about anything. The breakfast is HORRIFIC, for the entire stay I asked for an apple or a pear for my son (This hotel is marketed as family and baby friendly) and for 5 consecutive days they told me that they didn't receive the fruit delivery. The quality of food and beverages was extremely poor, literally the worst of our lives and not representative of Italian quality. The staff barely acknowledges you both at reception and in the dining areas. When you ask something they seem annoyed as if you are asking for huge favours. We also madd the mistake to try their restaurant. Both service and food were underwhelming. No baby food either was offered on the menu nor for breakkie neither for dinner (again this is supposed to be a family friendly hotel). The play areas for children outside is not well kept and the internal area is basically a conference room with small windows and very dirty floor and soft play. Very sad. The hotel has some nice touches however our room that was supposed to be the best of the selection was just about nice. The interiors clash as the room is all wood with antique furniture, but then I have the bathrooms that are al white and made of"modern" materials. They were anyway chipped and not very clean. Last but not least, our bedsheets were nest to a handful of spiders several times despite having asked to check them and to bring new fresh sheets. These 5 days were followed by 5 days in a family resorts in the Dolomites where for nearly half the price we had a wonderful huge room, 3/4 pension where the food selection and quality was equal to a Michelin starred restaurant and they also had fresh food on baby's menu everyday. With everyday different choices. This was only a part of it as they also had nursery, baby clubs, in and outdoor playing, mud rooms, trampoline and climbing walls, a wooden lab and wonderful spa facilities included in the price. Whilst at Valle di Assisi an entrance of 2h in the family spa had to be paid separately for 45wuros each adult....crazy stuff really. Conclusion, don't go to Valle di Assisi, you'll be ripped off and be disappointed. Go to the family resorts in alto adige where they know what real hospitality is.