Guest User
September 16, 2024
Bad! I booked a twin room. When I went to check in, the front desk service attitude was very bad. They didn't check me in. I went out for a walk and had something to eat. When I returned to the front desk, they still refused to help me check in. They were indifferent and said, "It's very busy now, it's better for you to cancel." I negotiated with the front desk. The other party agreed to my cancellation, but after I applied for cancellation, the merchant didn't refund me at all. In other words, the merchant agreed to my cancellation, but I didn't actually check in, but the other party didn't refund the money! I can only ask Ctrip customer service to deal with it. In the end, the merchant didn't refund the money.
The environment is very bad, very old, an old house from 30 years ago. I hope more people will see this comment and avoid pitfalls. Otherwise, you will regret it very much if you book it. Attached picture, worrying environment.
Ctrip actually settled such merchants on the platform. It is estimated that the platform has no review of the merchants. It's incredible!
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