Business Hotels in Perai

This is my first experience of having to wait 1 hour for check-in a hotel. Check-in was supposed to be at 3pm but we arrived in Penang at 7pm, we expected the hotel room to be available so we could check-in straight away, but unfortunately our room is still not available. We are very grateful to a female receptionist (wearing a hijab) who was willing to solve this problem within 15 minutes compared to the first male receptionist who made us wait for almost 1 hour to check in. I'm sorry for throwing a tantrum at the counter because we have to wait a long time to follow, we're really tired from traveling so far. The hotel has offered 8 free breakfast sets as a sign of apology for our loss of 5 hours to check-in. Thank you again for the efforts of the reception girl. The hotel is very comfortable and the food is very good, the only mistake was the moment we checked in. I hope I won't have this kind of check-in experience again. Thank you

The hotel is good despite quite an old hotel itself. My stay was comfortable. Room is clean, but aircond is quite cold for me because the temperature cannot be adjust