Residence Inn Phoenix Glendale/Peoria

Very rude , only good is the location. Don’t put anything on the room, management will bug / annoy you right after purchase. Just use your card. Manager will come to your room & pretend to be room service to bother you lol very weird and creepy..

This is a hotel that knows it has problems. The management team subtly warns of the indoor air quality problems that await you as you approach the front desk. There are at least 4 commercial grade air fresheners that greet you in the lobby area attempting to mask the issues by numbing your olfactory nerve and overpowering any other odors. You leave area smelling of cheap perfume the remainder of the day. The issues will initially manifest as a slight cough or the sniffles that you may dismiss as a cold or mild hay fever. The telltale sign that the condition is related to the hotel is that you will improve the longer you spend outside. The symptoms will get worse over time. Depending on your sensitivity to dust and mold, heavy sinus congestion and/or infection could develop rapidly. Mold and/or mildew are in the bathrooms. The hotel is halfway through a remodel that may temporarily address this issue. More concerning is the contamination of mold and dust in each room’s HVAC system. While it is possible that the ducts, coils and fans can be cleaned, the problem will return. The hotel has modified the HVAC system to make the air filter accessible to the housekeeping staff to reduce the demands on the more costly maintenance staff. The filter has been moved from its designed location on the side of the unit to the intake grate in the wall. This allows air that seeps in around the service access door to enter the ventilation system unfiltered. Dust and the mold then enter the system and recirculate throughout the suite instead of being filtered out. If you notify the staff that you have a problem, they will offer to move you to another room, or clean the film off the service door jam and vacuum the visible dust from the cooling coil. This satisfies their obligation under Marriott’s 100% Guarantee Policy. You are on the hook for first night if beyond the cancellation deadline, any additional days that you may be there, and according to their local policy, one additional night if you check out early. The latter reinforces my opinion that they are aware of the problems. The General Manager was “kind” and waived the additional night penalty when I spoke with her. We spent two miserable nights at this substandard hotel. We were in a local emergency room the following day for eight hours to be diagnosed in order to get the medication we needed. It took a fourth day for the medication to bring our symptoms under control and 8 more days to get back to normal.

Termite and mold infested. Came here late because I had an electrical fire in my house and my insurance set us up to come here. It was very late and we were exhausted. the next morning we left because of mold and active termites at 11:30am. The company dealing with the hotel tried to help us but Debra from the front desk said they could not let us out of the room because we didn’t check out on time and she also could not switch our rooms because they were “sold out” however I called the hotel anonymously to see if there were any rooms and come to find out there were rooms available. So she lied to us about switching us to a pest free room. Needless to say we did not return even though they plan to still charge us. We’re at the Hampton next door and they are much better. Don’t waste your time or money at this dump! Not to mention Debra is an unprofessional bitter employee who should find line of work outside of hospitality!

We had a one bedroom suite which was probably in one of the most quiet locations for the facility! Common window in this third floor room looked onto rooftops of the rest of the building. Stairwell exit was very convenient to parking and getting to the lobby, gym and pool areas. Breakfast was o.k. Scrambled eggs, pork patties, sealed bagels, etc. Batter for waffles, yogurt. Room was in great shape other than 5 very noticeable large circular stains on the carpet being in both rooms. Dining chairs need reupholstery padding or replacement. Kitchen was stocked well! The stairwell carpeting was filthy but hallway carpeting was fine. This Residence Inn had no private area off the lobby for working, or taking business calls, it's all part of one big room that's the breakfast area. Gym is very small adjoining the pool on the parking lot. There's a small fire pit area. Location is very convenient to things.

Check in was easy and our room was very nice and clean. We did not use the pool or outdoor area but it looked very nice. We had reserved a King suite but they upgraded us to a larger suite which was very nice with a fireplace. We will surely stay here again next time we are in the area.