Hampton Inn Phoenix/Glendale/Peoria

Great location, enjoyed our stay with decent breakfast options.

Checked and when entering my room it reeked of really strong scent as to cover up smoking. The room is suppose to be non smoking. A sign on the 1st floor lobby said “ this is strictly a non-smoking floor”. This tells me there could be smoking on the other floors. I was reassigned a different room which was a lot better in regards to the scent smell. The lotion in the room is highly scented which I did not like at all. The carpet is heavily stained ( room 326) which is a huge turn-off for me, I wore my shoes the entire time even when going to bathroom in middle of night. The guy at the front desk at 6 am on April 25 my check-out day, was not friendly at all.😩 the only good thing is the close proximity to restaurants and the freeway.

Hampton Peoria/Glendale We love staying at Hampton Inns. This one is not all up to usual standards. The first room we got had a door lock that didn't work, wouldn't let us in, so they gave us a different room. The second room had a frustrating HVAC unit. Like most Hampton Inns, the original control panel on the unit had previously been deactivated and replaced by a wall mount electronic unit across the room. The electronic unit had instructions that it had energy saving motion sensors, which shut it off if nobody moved in the room for 10 minutes. All well and good to save energy in an empty room, but not so good if a guest is sitting at the desk writing on-line hotel reviews for more than 10 minutes. We “shut off” the system because it was already a comfortable temp for us. Screen on electronic control said “off.” After 10 minutes, the electronic control went off. Without electronic guidance, the HVAC unit came on and blew cold air on the person sitting at the desk. Person gets up and goes to try again to shut the system off. HVAC shuts down, only for 10 minutes. Person goes back to on-line work. REPEAT. Not a good look for a guest writing customer reviews of a hotel. Our first day there, my wife put a “do not disturb” sign on our door until 10 AM when we were ready to go out around town for the day. She removed the sign and expected hotel staff to clean our room while we were out. We returned later that day and found our room had not been cleaned, not even clean towels. The front desk told us that their cleaning staff leaves after 10 AM, so they couldn't clean our room until the next day. She did give us clean towels. For the rest of our stay, we had to watch for the cleaning staff every morning and ask them to clean our room while we would be out. Not something we normally have to do at other hotels. The bathroom had a rolling door that is very hard to move on it's track, especially for a woman. The auto-shut feature on the room door would slam the door unless a guest gently closed it. The Ice machine on our floor didn't work when we arrived, but they got that fixed after 3 days. The key card reader on their gate to the outdoor swimming pool area didn't work. You couldn't get there by following the direction sign in the lobby. To access the pool area, guests had to exit the hotel on the end opposite and walk around to the pool area where a gate card reader was still working. And then there is the problem of pool hours. I'm a retired gentleman. Not having a 9-5 job, I don't always sleep “regular” hours. I go to bed early and get up early, but if I want to use their hot tub/spa pool at 4 AM, it's closed. The pool doesn't have staff, or even video cameras. What different does it make if a guest wants to access their facility on the guest's schedule? Not a good plan to keep this guest happy. Their complementary breakfast is pretty good food and well-prepared, but not up to the quality level we've found at

Easy access to the 101

Easy check in and check out experience. Had to change rooms and was able to do so with no issues. Property was clean, and easy to walk around to get food.

The property was clean and adequate for a quick stay. All of the staff were friendly. The lady at the front desk went above and beyond for us. So refreshing to find a place with quality customer service.