Canada Lodge and Lake

Great place for a quick getaway

I am very disappointed after staying for what we thought was a specal Valentines event and emailing a complaint, over a week later, not even a sorry from them. So I have copies/paste teh complaint I'd sent to them. To Whom It May Concern We booked for your Valentines event for Friday 14th February 2025 and stayed in Lodge 3. It was lovely to see that on arrival to the lodge for it to be laid out nicely with a bottle of Prosecco and box of chocolates. Unfortunately, that was where the niceties seem to end. 1. The TV had a very weak signal and kept breaking up, unable to watch the TV 2. The Wi-Fi was very intermittent and kept fluctuating to being on/off 3. No welcome pack to explain how to call reception or use the digital safe, went to reception to find out the code for the digital safe and they told me, I should have rung, I explained I would have, if I knew the number. 4. Only 1 coat hanger to hang clothes in wardrobe 5. This is where it get worse, heating wasn’t working, when we had our evening meal, we said about this and someone went and set up 2 fan heaters, unfortunately we were unable to leave on over night for the noise they made, not very warm during the night nor when we woke up. 6. When we arrived back after our evening meal and entertainment, which we will say was very good, we both had showers, water was very lukewarm and happy to get out and get dried in front of fan heaters. The bathroom however was nice. Shame we couldn’t really enjoy it. Also on way back to lodge in the evening, lack of lighting, this came on when the security light on lodge 2 activated. 7. We also didn’t have a very good night’s sleep; the mattress was very hard and my wife said she could feel the springs through it. 8. On Sunday 9th February at 11.24am, I rang to check, that I was gluten intolerant and my wife was vegetarian, and asked if the sausages were GF, I was told she would check and if not, they’d make sure they would be available. When we went for our breakfast, was told no GF sausages available, but could have vegetarian sausages, which were awful. No GF bread available to toast, given 2 GF rolls, which were originally untoasted but even when they were toasted in the kitchen, texture was that of plasticine. The scrambled eggs seemed to be made up from a powder mix, the hash browns from being stored in a Bain Marie, were mushy, bacon was nice and thickly sliced. No GF cereal available. As you can image, breakfast wasn’t a hit either. I am really sorry to say, that we weren’t impressed with the event and certainly not value for money that we paid. The only positive was the evening meal and entertainment. Sorry to say, the content of this email will be my review on TripAdvisor and other review sites. May I suggest you having a welcome pack with information, especially with opening times for Rhodri’s restaurant. Regards

Hairs in bed Hi lovely place but as we went to get in to bed we found a lot of hairs all over sheets and as a result we slept on the duvet and went to have a shower also hair all in the bath lovely place just not clean and for the money you would expect more

Fantastic stay in idyllic location. Stayed in cabin 3, and despite reading some recent negative reviews, we were very happy with the room. It was clean, well stocked and the view over the lake in the morning was amazing. Breakfast was very nice and had lots of variety. Our only small gripe was the beds weren’t particularly comfortable. Mattresses are subjective and we were only there 1 night. Would definitely recommend and will be looking to stay there again. It’s also only 25 minutes from Cardiff centre.

Weekend birthday Nice and relaxed lovely venue / location, Rodri cafe was excellent, no information in lodge about anything ,no WiFi also. mattress dipped in the middle. Would visit and stay again it was.so peaceful.