Name: Penta Hotel
Address: Manchester, United Kingdom
Rating: 8.7

United Kingdom

Birmingham

Belgium

Machelen

Manchester

Reading

Liverpool

Saint-Gilles

I booked my stay at Malacuna through Trip.com, but the check-in process was very confusing and frustrating. When I arrived, the lady at reception asked me to wait, which already felt a bit odd. Then, when I provided my booking details, she told me I had to pay £70 — even though I had already paid through the app.

When I explained this, she insisted they hadn’t received any message from Trip.com and even asked if I was sure I booked through them, saying their system was connected to ******* instead. She also insisted on seeing something that specifically said “Malacuna” on my receipt. I showed her my booking confirmation, but she still told me to check with reception again at checkout the next day.

The whole experience left me confused and a bit uneasy. While the stay itself may have been fine, the check-in process really needs improvement. Clearer communication between Malacuna and booking platforms like Trip.com would save guests from unnecessary stress and doubt.

The hotel is near the airport and has connection to Brussels. The rooms are dark and that makes them appear not clean.

Entrance is at what I call back of the building and reception doubles as bar. Breakfast and dinner are available but I didn't try as €14 for breakfast is too much.

As long as price is low it is a good budget stay would not want to pay above €60 (another €5,50 per person is due at check in for local tourist tax) per night but below that level it is fine.

Not too far from the coach bus station and walkable distance to the metro station that gets you to the airport. And I do love the fact that they offer complimentary luggage storage after the end of my stay.

Penta Hotels

Columbus

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