Hilton Pensacola Beach

We were here for 3.5 weeks this summer and had an incredible time! The staff was exceptionally welcoming, friendly, and all around outstanding! Chris was the best helping with our bags, experience, and loving on our pups! Donnie went above and beyond, along with Ms. Shirley, Michelle, Leanne, Olivia, and KC, every day at breakfast and lunch! They’d remember our orders down to what kind of hot sauce we liked and we had so much fun getting to know them! Jocelyn was a great help with our rooming adjustments. Food was all amazing. By far one of the best hotel experiences we’ve had! Come stay and definitely add the Breakfast Included before you come - you won’t regret it!! We’ll miss it and hoping to be back very soon!

Let me start by saying I’ve been a loyal Hilton Honors member for over 20 years, and I can honestly say this was the **worst** Hilton experience I’ve ever had. Hilton, I strongly urge you to consider removing this property from your brand. Here’s why: Upon checking in on Monday evening, we entered our room and were immediately hit with the smell of smoke. When we informed the front desk, they offered to send someone to spray the room, but we declined—opting instead to have it noted. After a long drive, we just wanted to relax. The next morning, we woke up and discovered a **roach** under the desk in our room. We reported it to the front desk during breakfast, and the woman we spoke to (I believe her name was LaQuintera) told us, "It’s just a water bug—we get them from time to time." She said she’d send someone to clean it up. **Hours later**, it was still there (see attached photo). I had to personally flag down housekeeping to have it removed. The following day, we returned from the beach to find that the A/C wasn’t cooling the room. We reported it on our way to dinner and were told someone would fix it. When we got back, the room was still warm. After multiple failed attempts to call the front desk, I went downstairs. The same employee who dismissed the roach issue said they could give us **two box fans** and move us the next day. When I returned to the room, my girlfriend had found **another dead roach—and one crawling on the bed.** (We have videos and pictures.) That was it. I’ve never been more disgusted in my life. We immediately packed our things and went downstairs to check out. I asked for a manager and spoke with Jocelyn, who offered only to refund **one** night of our stay. She wasn’t apologetic at all. Another front desk employee even acted like I was overreacting—as if it’s normal to have roaches in your hotel bed. **Unacceptable.** The only person who was helpful was **Kayla**, the representative monitoring the Hilton chat. She ensured our **entire stay was refunded**, and I’m thankful for her professionalism. Hilton—this is **sad, disgusting, and unacceptable.** Please take a serious look at this property. It does not reflect the quality or standards expected from your brand.

I hate to write a review like this, but this was possibly the worst run hotel I’ve ever experienced. They simply don’t care. Red stains in my tub, not sure if blood or mold. We showered with our sandles on. Blood stain on curtains. Some snot or other organic matter on the door to go out to balcony. An old can and other trash behind the curtains when opened. No water in room upon arrival or upon stayover. Asked for it at desk, 2 hours later asked again, and it’s brought to my room at midnight. On second day, we realized our door didn’t close and we’d had it open the public our entire stay. Not a very reassuring feeling. Peleton in gym is broken, food was inedible in restaurant. Told them much of this at checkout and it confirmed it, they really don’t care.

The hotel is underrated. The hotel hasn’t been renovated. The sink was cracked, the lamps were rusted, air. Condition stand didn’t fit the AC unit, the curtains were stained and wouldn’t close.There were stains in the tub, water stains on the furniture,carpet was stained. They charge 4 star prices but should charge 1 Star prices.

Upon arrival to this location, We arrived a little sooner than expected. I approached the front desk. Carrie Q greeted us with a warm smile. She was extremely helpful in assisting with our stay. She made sure we started out our trip in Pensacola with a great first impression. I really appreciate Carrie Q going above and beyond making sure we had the full experience of this location. The room was clean and the restaurants in the Hilton had a good food selection.

This hotel is not worth the money at all. There’s other hotels on the beach for the same price that are way better. There was black mold all in the shower, the balcony table looked like something spilled everywhere. Trash left in the hallways. No complimentary coffee, paid $11 for a coffee and $4 for a bottle of water. Amenities were lacking compared to other hotels on the island. We went to the hot tub around 10AM, it was full of sand. Nobody at towel hut to get pool towels. We also found trash and empty plastic cups floating in the hot tub as well. This hotel could have lots of potential but just not what I would think a $350/night hotel would be like. Please clean or update the showers! I couldn’t imagine staying for a whole week with all mold in the bathroom! Also went to our car to leave with the parking pass in the car to find a parking violation 6 inches from the pass.