Holiday Inn Resort Pensacola Beach Gulf Front

Perfect for family getaway.

Lovely hotel in a beautiful location right on the beach with the most beautiful white sand. Rooms were spacious and clean. Service warm and friendly. Facilities were second to none, the pool, lazy river, hot tubs and fire pits were all amazing. Highly recommend this hotel 😊

This should NOT be #9, it should be #1!!! The room was so clean—no FL bugs in sight! The staff was friendly; every single person was smiling, helpful, and knowledgeable! The resort is fun! The arcade was the smallest I've ever been in for an IHG, but it works—and hey, they have one! It was a HOT trip for us, but we were still able to enjoy a little bit of time on the beach and head back to the pool, where we could find some shade and enjoy the lazy river and poolside snacks. I've already asked my family to join us on our next trip when we go back! So much nearby, too—we walked across the street for some specialty coffee, souvenir shopping, and dinner.

Our stay at this IHG property was the worst vacation experience our family has had, and we’ve decided to pursue closing our IHG credit cards and switch hotel brands because of it. In the weeks leading up to our stay, I reached out to IHG customer care to request an upgrade using my Platinum Elite benefits. While none were available to book with points, I was told my request was noted, along with a late checkout. I’ve made the same request on the last five IHG stays, since it is advertised as a part of our benefits. When we arrived, there was no acknowledgment of my membership status and no mention of the upgrade, late checkout request, or our prepaid breakfast. I asked again at check-in and was simply told they couldn’t accommodate either one. I understand that availability can be limited, but the lack of communication, flexibility, and even basic courtesy was jarring. Ironically, the same day, I received a message asking if I’d like to upgrade my room at $75 per night. So, it appears infrared were available, and they decided to not honor our request. To make things worse, the night before checkout I received an automated message asking if I’d like to pay for a late checkout right after being told that late checkouts can’t even be requested until the morning of departure. This made it clear that loyalty benefits are meaningless when the priority is up charging instead. Beyond that, the hotel experience itself was unacceptable: • The room was not properly cleaned, we found sand in the bed and hair in the bathroom. • The pool area was overcrowded and completely unmonitored. Teen boys repeatedly pushed me in the pool after I asked them to stop, and then they pushed my six-year-old son off his float and told him to “fight me.” My son cannot swim well, and there was no staff anywhere to intervene or ensure guest safety. • I reported the incident to management, but no one ever followed up with me, we checked out and left early this morning. • Staff overall seemed dismissive when we asked for help or information. I never once saw staff intervene or monitor pool or restaurant? Frequently children aged 4-8 jumping into the hot tubs , sand everywhere in the pools. • Unsanitary Conditions: I observed children walking barefoot at the buffet, stepping on bacon grease and no staff cleaned it up or asked them to put shoes on. Trash everywhere, overfilling trash cans on our floor, vomit or some other foul substance was outside our elevator on the 7th floor in the morning. The elevators smelled of bad body odor. We’ve been loyal IHG customers for years, but this experience has made it clear that loyalty no longer means anything. It was not deemed worthy to even reach out to us during the 5 days we were there. If this is what Platinum status gets you, we’ll take our business elsewhere.

We stayed at the Holiday inn during Blue Angel week. The rooms were pretty good, clean and have balconies looking at the ocean and pool. They have a restaurant, which is not real big, and gets crowded, but they have take out as well.They have a bar and ice cream shop and small gift store inside. There is tiki bar outside by the pool that’s nice and you can also order food. The pool is big and has a lazy Susan. If you stay at the Holiday inn, you can also use the pool hotel door, Fairfield inn, the Hilton and the Hampton inn, that was a nice perk. Would definitely recommend.