Seri Resort Gili Meno - Adults Only

I don't normally bother to post bad reviews but this hotel deserves it. The hotel looks great on photo's and is in a great location but we found it to be a total let down. In general the staff are great but the hotel needs to upgrade the rooms and the pool area badly, to improve the customer experience. We had to change rooms because the shower sent more water all over the bathroom and toilet than on the person in the shower. The second room was next to the stairs and a noisy cleaners cupboard, had an electricity socket with wires hanging out, a broken fridge, plus the phone ond WiFi didn't work. The pool which is a lot smaller than expected and salt water, is murky and has a lot of things floating in it. Many if the pool tiles are damaged, loose or missing, the whole area needs to be upgraded.

The staff at this hotel are amazing - friendly and helpful. The view from the hotel is breathtaking - little boats bobbing on turquoise, purple, dark blue ocean. The hotel only provides each guest with a 350 ml of water each day. To walk to the shop in the middle of the island is around a 40 minutes return walk through sand, so we did not want to buy and carry a big Aqua (19 Litres) which is what we need for drinking, brushing teeth and making coffee for 5 days. Unfortunately we then purchased 2 x Plastic Litre bottles every day. The island (and most of Indonesia) has a massive problem with overuse of one use plastic bottles. It is $12.50 AUD to catch a horse from the harbour to the hotel, in hindsight we wish we had bought a big Aqua and caught a horse back to the hotel. As a suggestion - the hotel could charge guests an extra $5 per day and provide big water so there is not multiple use of little plastic bottles. We stayed in a villa with a pool. The water in the pool gave me instant excema. I showed the staff the rash and they moved us to villa 2 where there were no problems. Thank you to the staff, they are lovely and despite the above issues we loved it.