Holiday Inn Express & Suites Pembroke Pines-Sheridan ST

Ray was very courteous and informative at check-in. Thank you

I told the staff "If I was to give the hotel a 1-10, I would give them a 15" I would come back and stay here again. I could not have asked for more out of a place to stay. Thank you

All I did was to ask to replaced the bed sheets at 11:42am, the hotel failed to do that and we got kicked out by the owner! Never I was so disrespected as a customer. I got yelled at by the owner because I asked the front desk to change the bed sheets and not the housekeeping. Is this common knowledge? Isn't the front desk for helping guests? I got threaten with extra charges because there was no mattress protector on the bed. When asked to change rooms (as I did not feel comfortable to sleep with no mattress protector and get charged) the front desk started to help me and moving me rooms until the owner directed the employee "You are not moving him rooms" and then address me and said "we have not rooms" (even though his employee acknowledged they do heave rooms). So we needed to buy single use mattress protector. Went to sleep after 1am instead of 10:40pm because the hotel did not do what they said they will do - change the bed sheets. The next morning at about 10:20am, the owner comes up to our room and asks us to leave and reminds us "checkout is at 11am". This is how the owner (Henry, who replies to some reviews here) treats his Platinum-Elite guests. If you don't plan for anything to go wrong with your stay, then you may take the risk of choosing this hotel. But if you will need something - you might get kicked out. I have family in town. We already spent 7 nights in this hotel and we are in town at least 2 weeks a year. I will never stay here. Cannot recommend to anyone. I plan to not use IHG hotels again.

The hotel was just okay. However i had issues with the cleaning. I hadbooked 8 days. I wasnt given full serices for the was