Holiday Inn Express & Suites Pembroke Pines-Sheridan ST

Great hotel with very personable pleasant staff from Check in desk to Breakfast area and Cleaning staff. We had an excellent stay with very comfortable spacious rooms, really enjoyed the breakfast where the staff were so pleasant and kept topping everything up. Plenty of parking with a good safe location close to a Cracker Barrel, Pines Boulevard a close distance away has plenty of restaurants (including a favourite of ours - Bahama Breeze) also plenty of stores. We were on vacation from the UK and when visiting again will definitely stay at this hotel.

Ray was very courteous and informative at check-in. Thank you

Quiet, easy parking

All I did was to ask to replaced the bed sheets at 11:42am, the hotel failed to do that and we got kicked out by the owner! Never I was so disrespected as a customer. I got yelled at by the owner because I asked the front desk to change the bed sheets and not the housekeeping. Is this common knowledge? Isn't the front desk for helping guests? I got threaten with extra charges because there was no mattress protector on the bed. When asked to change rooms (as I did not feel comfortable to sleep with no mattress protector and get charged) the front desk started to help me and moving me rooms until the owner directed the employee "You are not moving him rooms" and then address me and said "we have not rooms" (even though his employee acknowledged they do heave rooms). So we needed to buy single use mattress protector. Went to sleep after 1am instead of 10:40pm because the hotel did not do what they said they will do - change the bed sheets. The next morning at about 10:20am, the owner comes up to our room and asks us to leave and reminds us "checkout is at 11am". This is how the owner (Henry, who replies to some reviews here) treats his Platinum-Elite guests. If you don't plan for anything to go wrong with your stay, then you may take the risk of choosing this hotel. But if you will need something - you might get kicked out. I have family in town. We already spent 7 nights in this hotel and we are in town at least 2 weeks a year. I will never stay here. Cannot recommend to anyone. I plan to not use IHG hotels again.