The Helm
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Pembroke Dock
The Helm
Commercial Row The Helm, Pembroke Dock, Pembrokeshire, SA72 6JN, United Kingdom
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With a stay at The Helm in Pembroke Dock, you'll be within a 10-minute drive of Pembrokeshire Coast National Park and Carew Castle. This bed & breakfast is 12 mi (19.4 km) from Tenby Beach and 3.5 mi (5.6 km) from Pembroke Castle.Show More
We Price Match
Amenities
Bar
Restaurant
ParkingFree
Wi-Fi in public areas
Front desk (limited hours)
English
Lobby bar
Garden
All Amenities
Property Description
With a stay at The Helm in Pembroke Dock, you'll be within a 10-minute drive of Pembrokeshire Coast National Park and Carew Castle. This bed & breakfast is 12 mi (19.4 km) from Tenby Beach and 3.5 mi (5.6 km) from Pembroke Castle.
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3.0/5
Cleanliness3.0
Amenities3.0
Location2.9
Service3.0
All 23 Reviews
Surroundings
Airport: Haverfordwest Airport
(20.6 km)
Landmarks: Pembroke Dock Heritage Centre
(120m)
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Rooms
Guest Reviews
Services & Amenities
Policies
5
Standard Double Room
1 Queen bed
Free wired Internet
Non-smoking
Electric fan
Towels
Hair dryer
Desk
Check Availability
6
Comfort Double Room
1 Queen bed
Free wired Internet
Non-smoking
TV
Electric fan
Towels
Shampoo
Check Availability
7
Triple Room
1 Double bed and 1 Single bed
Free wired Internet
Non-smoking
Bathtub
LCD TV
Electric fan
Towels
Check Availability
8
Comfort Twin Room
2 Single bed
Free wired Internet
Non-smoking
TV
Electric fan
Towels
Shampoo
Check Availability
Guest Reviews
3/5
23 reviews
Verified Reviews- Cleanliness3
- Amenities3
- Location2.9
- Service3
Average for similar properties in Pembroke Dock
AI Summary
The staff provides exceptional, kind, and helpful service, ensuring guests feel welcome. The location is convenient, just a 10-minute walk from the train station.
Yashvith
January 14, 2025
The restaurant is closed and there is no staff at the place and the rooms are inside the restaurant. We need be waiting outside for a while for someone should come and open the door. They can understand what we are trying to say and also they provided expired food for refreshments and I booked with breakfast included they haven’t provided any breakfast. The maintenance is not good. It feels like some dark place no one will be present. Not worth for money.
Anonymous User
July 11, 2024
Shared washroom
Andy
March 21, 2025
Tatty, scruffy, cold, unwelcoming and dirty.
Awful place. One star is too much. More like a doss house. Unopened post piling up at the door. Floors could do with a good clean. Hand written paper signs stuck on the door and walls. Very scruffy looking. I arrived at about 2am. My room was very cold. I asked for the heating to be put on. They said "OK" but didn't do it. Heating didn't come on later either. Bedside lamps from the local Sue Ryder shop were tatty and plugged into an extension bar. The only power outlet was on the other side of the room meaning there was a cable on the floor (trip hazard). There was no sign of breakfast and nobody there to talk to about it. Didn't matter as we wanted out of the place as soon as possible.
Guest User
March 16, 2025
Bed was very low not suitable for older people or those with mobility problems. The restaurant was close so breakfast was a serve yourself. Some food left for our use was out of date. Rooms and bathroom could have been a lot cleaner. There was no dish detergent available to wash the dishes properly. Wish I had read the reviews prior to booking. We were the only occupiers and we were allotted the smallest room but arranged to move to a slightly larger room.
Guest User
February 6, 2025
Checked in to the Helm and it was freezing cold the lady shows us to our room and that was freezing to.Went to have a bath and the water was warm and the shower was not up to much checking out a day early. And will try and get a refund for the day we are not stopping. We won’t be back again.
Anjan
August 6, 2024
Terrible
It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Luke
July 16, 2024
Do not stay here
Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Harsh
August 25, 2024
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Services & Amenities
Most Popular Amenities
Bar
Restaurant
Parking
Free
Wi-Fi in public areas
Bar
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Parking
Parking
Free
Front Desk Services
Front desk (limited hours)
Languages Spoken
English
Food & Drink
Bar
Lobby bar
Public Areas
Garden
No smoking in public areas
Cleaning Services
Clothes dryer
Property Policies
Check-in and Check-out Times
Check-in: 14:00–21:00
Check-out: 00:00–11:00
Front desk hours: [Mon-Sun]16:00–23:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
StyleBuffet, Boxed/packaged food
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of £40.00 (approx. PHP 2,982.19) is charged.
Deposit Payment Methodscredit card
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Number of Rooms: 3
With a stay at The Helm in Pembroke Dock, you'll be within a 10-minute drive of Pembrokeshire Coast National Park and Carew Castle. This bed & breakfast is 12 mi (19.4 km) from Tenby Beach and 3.5 mi (5.6 km) from Pembroke Castle.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and charcoal grills.
At The Helm, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary self-serve breakfast is served daily from 7:00 AM to noon.
Featured amenities include complimentary wired internet access, express check-out, and laundry facilities. Free self parking is available onsite.
Stay in one of 3 guestrooms featuring flat-screen televisions. Prepare your meals in the shared/communal kitchen. Complimentary wired and wireless internet access is available. Bathrooms have bathtubs or showers and hair dryers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and charcoal grills.
At The Helm, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary self-serve breakfast is served daily from 7:00 AM to noon.
Featured amenities include complimentary wired internet access, express check-out, and laundry facilities. Free self parking is available onsite.
Stay in one of 3 guestrooms featuring flat-screen televisions. Prepare your meals in the shared/communal kitchen. Complimentary wired and wireless internet access is available. Bathrooms have bathtubs or showers and hair dryers.