The Ritz-Carlton, Naples

I was visiting the Ritz Carlton Naples a week ago! I can only say thank you, it was an amazing escape for my family and me! From my arrival to the valet, Mr. Jose, the front desk, super attentive! And not to mention Raquel on the beach, she and her team were friendly, anticipating our needs, always attentive to everything… Nolita wow, incredible food, Albert exceptional, nice person and service. Manuel Sand bar, delicious drinks. I can only say that I felt at home. Thank you very much, you are true ladies and gentlemen. #Theriztcarltonfamily

Sad Ritz Carlton in Naples FL states they have a adult pool. Turns out it's false they do let children in and the pool attendants states nothing can be done even the security states the same. False advertising by Ritz Carlton. Sad they do not care at all.

This hotel was underwhelming upon arrival where I saw a white construction looking sign letting me know the water slides and lazy river were closed. I was pretty upset I was not notified these areas would be under construction as I was mainly staying to enjoy these paid for amenities. The construction everywhere really was an eyesore and the rate at the time was $1100 a night I would’ve preferred to save that for when all promised amenities were available or had a price modification to match the amenities that had been taken away after purchase with no warning. Had I been made aware I would have changed my booking for a later date. Then throughout my stay it was a nice hotel but the employees did not make it feel like you were at the ritz, they made it seem like they were being forced to work and doing things were a bother. Upon check out we left our belongings with the front desk and upon retrieval they had misplaced one of my items and when I asked for it they stated they never received it, I had a ticket for this item proving I had turned it in. The front desk agent kept “checking” for the item but couldn’t find it and mentioned he would ship it back for the inconvenience if and when found and that I would be notified when it was. I called back the next morning after no contact and asked if my belonging was found and I was told yes they did not think to call me when it was rediscovered I had to reach out. Then they sent me a link to PAY to ship my items back myself only after calling back to complain this was an error on their part and then did the front desk agent state it would be refunded by them for the exact amount of the charge. It was an extreme Hastle and extremely poor customer service. I was in shock to find out they were storing our bags outside by the valet booth, my bags and those of the other guests could’ve easily been taken. For such a “nice” hotel I would’ve expected the belongings to at least be in an air conditioned room it was 90 degrees mid day with bags sitting outside exposed to elements. I wish I could’ve prevented this poor experience by not staying here. I would recommend staying at the nearby property the ritz tiburon. That resort gives you access to the ritz naples beach with chairs and at the other property we had a much better experience.

I like everything

Nice

Walls were thin, you could hear the noise above you and outside the doors. We were kept up late at night by noise above us multiple nights. As long as you don’t have noisy neighbors there’s really nothing to complain about. The prices on the simplest of thinks was quite offensive. $26 croissant from the cafe lol

Basking on the sun-kissed shores of Florida's Gulf Coast, The Ritz-Carlton Naples epitomizes coastal elegance and sophisticated charm. My room contained plush furnishings, private balcony, breathtaking ocean vistas and legendary Ritz Service. A luxurious Ritz-Carlton spa and work out state-of-the-art fitness center. With eight dining venues, there isn't much the resort can't offer. The beachfront dining favorite of Gumbo-limbo with a fried red snapper platter or fruit-filled gumbo punch was great.T