La Quinta Inn & Suites by Wyndham Pearland - Houston South

Excellent accommodations need to finish upgrades and remodeling

While I did appreciate the room upgrade that the front desk person gave me, she later stopped me in the lobby to tell me that there was a $25 pet fee per pet per night. Nowhere on the website did I see this stated, neither under policies or amenities areas and nowhere was there printed documentation provided that stated this policy. Being a platinum rewards member she did discount the fee to $20 per night per pet but I still received no documents to this affect. Since the front desk personnel also maintained the breakfast buffet, the buffet was lacking in food being replenished and cleanliness while the guests checking out had to wait for the staff to return from the breakfast buffet duties.

Good place to stay, can have some kids friendly activities. Reward reclaim process should be user friendly or should be auto added to our account.

From a travel agent: STAY ANYWHERE ELSE!! I'll start w the 'small' stuff, but wait for it... The rundown: Its 97 in Houston mid-June and the pool was dirty and all common areas lacked effective (some completely without) AC. The hot tub isnt operating (is that normal? Like, I get it, its hot outside, but hot tubs are for relaxing (but this stupid place also didnt have proper AC for 97°+120% humidity) They only provide half of what other LaQuintas will for breakfast and whats there is MRE-worthy... its nasty. No working phones, no working tv, and no secure wifi (what wifi they have is also poor signaled). Laziest, most uncaring staff Ive ever interacted with. And.. wait for it.. other peoples hair and body fluid stains in our bed (it took us two and a half days to notice bc we were just THAT TIRED... geez, someone shut this place down!) Been trying to get resolve for two days, completely ignored! GO ANYWHERE ELSE.

Breakfast-Out of apple juice and cranberry juice for breakfast. There was only orange juice or water for our weekend stay. No other juice was replenished. The associate who supervised this area didnt have any regular bagels to replace. Everything else was great.

The attendants were very nice and helpful when we had to switch rooms due to faulty air conditioning. Also only one old washer and one old dryer were available and they were pay only. The breakfast was below average but place was clean.