SureStay by Best Western Pearl Jackson Airport

Convenient location near Brandon Amphitheatre, Jackson, I-20, and airport with easy access. Great value for money. Exceptionally friendly and helpful staff provide excellent accommodation service.

Road trip to Georgia with a stop for one night on both ends of the trip. Unfortunately, had I booked only one night I would have checked into another hotel on the return. To be fair, I had no problem with the front desk staff, but the housekeeping staff leave much to be desired. When I first arrived, and started unpacking, everything seemed fine. When I opened the small fridge I found a pool of water in the bottom. O.K., I have a cooler, I'll just refill it with ice. As I started cleaning various items with disinfectant wipes, I noticed behind a chair the lamp hadn't been cleaned in a long while and a Dorito (or some such) was on the floor. Obviously no one is cleaning back here, nor checking "the help". I saw a hair beside the drain (not mine). I went to call the front desk and got no dial tone. I told my husband to stop what he was doing and I would go downstairs and ask for another room. I was given another room that was tolerable in spite of having to go through the disinfecting process again. Unfortunately this room also showed signs of poor housekeeping...grunge inside the shower and shower door and another hair! Totally unacceptable! On the return trip, I was hoping I had misjudged this location. Again, great front desk service but upon entering the bathroom, a washcloth was draped over the shower rod and a used piece of soap was stuck to the side of the bath tub along with (the same) soap in the center of the tub. Sorry guys, you may be short staffed but if you're going to sell it check it!

Hotel smells like smoke. Carpet is gross, including large holes. The first room we were given had two bags of food in it. They gave us a new room which smelled better and had less stains in the carpet. Bed was clean but hard. Bathroom was clean except the floor needed a good scrubbing, especially in corners. The toilet ran every time flushed. The person who checked us in was polite enough but lackluster. Early morning desk guy much more enthusiastic with customers. No eggs in the breakfast choices. Won’t stay at sleep inn again.