Latest Reviews for Peabody Hotels

SpringHill Suites Boston Peabody
3.9/541 Reviews
I stayed at this hotel from 9/13 - 9/15 of 2024. When we arrived, our hotel room smelled very strongly like smoke and especially ****. I called the front desk and the man working set a maintenance man up to spray some carpet cleaner. However, in an hour the smell was back. The bathroom had the strongest odor and the shower curtain reeked so terribly of smoke, it gave us headaches. I don't understand how the maids didn't say anything or remove the shower curtain and attempt to rid the room of the smell. I just got home and my entire suitcase and all my clothes smell like smoke and ****. Also, on Saturday when I went for breakfast. There was no coffee creamer left and when I asked about it, I was told they were out, and the lady at the front desk seemed very unbothered by it. She was busy scrolling through her personal phone, than caring about the customers needs. I thought the hotel was nice, but a few of the staff were rude/or seemed more concerned with their phones, then performing their jobs. I have terrible allergies and the room smell has lingered with me. I'm glad I didn't have my children with me as the smell would have caused me to leave the hotel and find a room elsewhere, but as I was with an adult, I just dealt with it, but I wish now that I had left and found another hotel.

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