Torri E Merli Boutique Hotel

Peace & Exclusivity: With only a handful of rooms (often noted as 9), the hotel offers a quiet, intimate experience, making it ideal for relaxation. The pool area was often described as serene and uncrowded.

A very disappointing experience. Firstly , the positives: this is a beautiful, atmospheric property, with lovely gardens and huge potential. Manager Apostolita and her team, Demetrius, Yiannis, and Yiannisis are a warm, enthusiastic team. Arriving to be told that the pool was unusable, and turned out to be unusable for all of our 4 day stay resulted in a 4 km daily round trip to Mahendra beach to swim. All uphill on way back. There was bad, and ultimately no WiFi in our room ( 105) No bar, a limited menu for 2 hours in the evening, no lunch available. This is certainly not “ a luxury “ establishment. Yes, we could have asked for napkins…and plates at breakfast. Yes, we could have mentioned that we hadn’t been left shower gel after day 2. No instructions in the room for how to work the safe, or the aircon. The point of a “ Luxury” establishment is that everything is anticipated, the guest can relax and know that everything is in hand. We shouldn’t have had to be chasing up things. At Torre e Merli, there is an absence of attention to detail in too many areas. Had this not been prepaid, we should have left after day one.

So nearly a lovely boutique hotel. The room we stayed in was comfortable, clean and authentically furnished. Stella the receptionist was delightful and very welcoming. The reason I haven’t given top marks was due to the lack of attention to detail. We had no glasses in the room and despite asking for some none arrived. The bed was made but nothing else had been cleaned. The towels could have been folded and the empty shampoo bottles cleared from the shower room. We asked for two glasses of wine but they never arrived, The breakfast was nice but not special and we ate in the hotel our first night which was a big mistake. Apart from the Greek salad everything else was really not good. I was recommended the garlic pasta and the squid with lentils but I would not advise eating. This hotel is in a lovely position close to one of the main beaches with a great beach bar but it fell short of a good review purely from the attention to detail.