InterContinental Pattaya Resort

Very good and convenient

This experience at the InterContinental Pattaya Resort in Thailand simply refreshed my understanding of "five-star" hotels. I have been traveling for business and travel for 20 years. This time, my family booked three rooms for a trip. I wanted to start a relaxing vacation, but I was upset from the moment I checked in. I arrived at the lobby at 1:30 pm and was told that the rooms would be delivered at 3:30 pm. As a result, I waited until 4:30 to get two rooms, and the last room was delayed until 5 pm. I spent the whole afternoon in the lobby, and my expected itinerary was disrupted. What is even more infuriating is the condition of the room: the toilet cannot flush, and the shower facilities are so old that they almost scratch the children. In the end, I had to do it myself to barely repair it; the air conditioner in another room was leaking, and it was filled with an unpleasant odor. I almost didn't sleep well for two nights, and both adults and children suffered. The most infuriating thing is the attitude of handling. When communicating with the lobby manager the next day, he promised to compensate 2,000 baht for each room, but when checking out, he changed his mind to a consumption voucher - this kind of back-and-forth deception, where is the responsibility of a five-star brand? To put it bluntly, this place has a five-star sign, charges five-star fees, but provides one-star service and experience. The facilities are so old that they cannot be used normally, and the management has no integrity. The so-called "vacation" is nothing but a waste of money. Whoever comes to such a hotel will regret it.