Sv222
February 3, 2025
The hotel is very old, the boards are falling apart under your feet, everything is so outdated, and the price is like a five-star room. The reception staff needs motivation. There is no openness and desire to help guests. Cleaning is absent in the full sense of the word. When I arrived before one in the morning I was washing the floors. I was wiping the tables, bathroom doors, cabinets, shelves, very, very dirty - the rag was dirty, which I showed to the manager at the reception, he replied - that I would clean tomorrow. The next day, a girl came vigorously waving a broom, raising all the dust, wiping the middle of the room with a rag, under the beds, the floors are not washed, under the tables, under the chairs, the floors are not washed. The glass table is not wiped, the refrigerator inside and outside is not washed, the kettle was dirty, all stained on the outside with black greasy spots. Spoons, forks had to be rewashed, everything was so greasy and dirty. The staff itself needs to be washed, branded clothes need to be washed, ironed or replaced with new ones. Breakfasts have a choice, you can eat something in the morning. There is a large swimming pool, a good one. There is a lot of greenery on the territory. It takes 1 minute to walk to the shore. But it is impossible to swim there, only to take pictures. The shore is muddy and dirty, there is mud and algae floating. At the reception you can buy ice cream, one type of beer, Coca-Cola and water. There are no baggage porters, the luggage was loaded by very small skinny girls from the reception - I felt very sorry for them. There is a transfer to the shopping center terminal, but it is difficult to get on this transfer because there are many people who want to, but such a huge hotel, a bus is provided for only 10 seats. The manager of the staff should think about renovating the hotel or partially start doing repairs, and hire a manager who will work with the staff for quality.
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