Guest User
April 13, 2025
Good location, near terminal21, a variety of breakfast, but almost didn't eat even though I booked breakfast because the staff made a mistake, so there was a misunderstanding, gave a key card that did not include breakfast and did not tell me where to go to the restaurant (the restaurant is in a different building from the accommodation). Checked in at midnight, the air conditioner was not cool, waited until 1 am, it was still hot even though it was set to 18 degrees, so called the staff, waited for about 15 minutes until the technician came to check and changed to a new room at almost 2 am, did not receive any explanation or apology. In the morning, called to check again if the booking included breakfast, the staff said it did, so walked to the restaurant, but the restaurant said that this color key card did not include breakfast, had to go to clear at the front desk again, waited to check and found out that breakfast was included, until then still did not receive any apology, until check out, asked the staff what went wrong, but understood that the staff at check out was different from the staff at check in, and just received an apology at that time for the first time.
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