josephine21
August 4, 2024
On my arrival, ive got questions reg my parking but it seemed that your reception area is irritated with customers who just wNts to be guided accordingly. Internet is slow, laundry bag plastics were not available and when we were checking out the receptionist asked us to wait for d room to be checked out. We waited for 35 mins.guests left out already then went back to d reception only to find out we were forgotten. That receptionist took d nerve of asking me if I gave her back d keycard. I asked hed again didnt check her drawer, asked her again if she forgot about us( my husband and I) only to find out that she really forgot about us... Were waiting for so long in that seat. We got an appt and were rushing..imagine she didnt make a ff through. We keep waiting till my husband told me to ff up. About the bfast, the scrambled eggs were not the quality type in japan as in stated in the review.. too poor service but the room is very clean cozy and cold. Hoping ull improve on your rooms. Music wasnt functioning, remote was not working due to batteries only to find out that the tv box of skycable was not plugged at all. Hoping when you turn over something its already a done thing but unfortunately no checking upon this people who takes charge if room is already ok upon turn over to customers.. as a whole experience servicess sucks!