HM Eco Hotel Naia Reviews

Response from Property: Thank you for sharing your feedback, and I’m truly sorry to hear about your experience during your stay. We sincerely apologize that your room was not serviced for four days and that we did not replenish your toiletries as expected. This is not the level of service we aim to provide, and we understand how inconvenient this must have been for you.We also regret the unpleasant smell in the bathroom and will immediately have our housekeeping team address this to ensure it does not happen again.Your feedback is very important to us, and we are reviewing our housekeeping schedule and replenishment procedures to prevent this from happening in the future.We appreciate your honesty and hope you would consider giving us another opportunity to make it right on your next visit. If you have any other concerns or suggestions, please feel free to reach out to us directly.

Response from Property: Thank you for taking the time to share your feedback. We’re glad to hear that your stay was satisfactory, but we’d love the opportunity to make your next visit even better.If you have any suggestions on how we can improve, please feel free to share them with us, we value your input as it helps us serve our guests better.Looking forward to welcoming you again soon!