Guest User
August 13, 2024
The WORST place we have ever stayed, and we have travelled to Europe more than 5 times. This place is absolutely horrible. After looking at inaccurate photos, we reserved for three nights and left our visa as deposit. Five minutes after checking in we called the hosts back and said we will no longer be staying 3 nights. We will stay and pay for that one night only and check out in the morning. The next morning as we are packing up the owner hands us a receipt after they charged our card $400 euros for 3 nights. The room was FILTHY. All of the surfaces had brown and yellow stains and dust/dirt. The pillows, sheets, blanket and towels all had hairs and stains, blood and literal chunks of dirt on them. When we called for new ones, they said ok and nothing came. The shower was dirty, beyond small and the shower head was broken and had nowhere to hang so water sprayed all over the tiny bathroom. The sink was all dirty. The whole room was so small you could not shower and barely walk around the bed. The bed was also broken, full of springs and sunken in the middle. Woke up with a rash and a massive bill we did not consent to as we are packing up to leave and gave notice 5 minutes after check in that we are NOT staying and to only bill one night. They then had the audacity to demand the key and re-list our room on other booking sites for the nights they charged us for!! I've never been treated so rudely and been so overcharged for a disgusting room in my 30 years of yearly traveling. We are disputing with the CC company as this is theft. They used false advertisements and charged us for a service we did not use or consent too, and then re-booked the room. The owners are liars, so rude, dishonest and pretend they do not speak English but they speak clear English when it's convenient. When I refused the bill and was in the hallway bringing my luggage out they literally threw me out because "I was speaking too loud and people are sleeping" at 10am. Which is check-out time. We ended up getting a way nicer hotel for much cheaper. Albeit being charged for 3 nights we did not use here. Avoid this place at all costs.