Featured facilities: Parking, Laundry service (on-site)
Good
104 reviews
7.6/10
1 night
From AU$91
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Latest Reviews for Cuyahoga County Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
9.4/10
Amazing
GGuest UserClean/Dedicated Staffs/Facility:
This Hilton is our fav place to stay when in Cleveland. As soon as we get checked in, we were welcomed (thank you, Caden!). As we arrived late at night after a long road trip, his warm welcome and communication to ensure us a comfortable stay meant a lot. At midnight, a couple of staffs were very kind to search my lost bag. Overnight Manager MJ checked on us before our checkout. Great communication during our entire stay. There is a great selection of healthy food and beverages available for 24 near the front desk. Room was very clean with comfortable beds and pillows. We’ll keep coming back here! Thank you, all dedicated staffs.
AAnonymous UserThe hotel is in a very good location, with a direct view of Lake Erie from the window, which is great
Facilities: Complete and thoughtful, but the sink drains very slowly
Sanitation: Clean!
Environment: Beautiful
Service: Friendly service, freshly made breakfast, great!
LLongnanzhaosheOverall, it is acceptable, but it is the level of the domestic season. This is very different from the positioning of the domestic Indigo Hotel. Friends who come from China should be prepared. Except for the front desk, do not have expectations for the service. This is the usual situation of American hotels after the epidemic.
GGuest UserGood location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .
GGuest UserI had a very disappointing and uncomfortable experience with the front desk staff.
I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby.
However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair.
Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed.
During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid.
Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with.
However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount.
Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning.
The hotel facilities are good, but the front desk service was very disappointing and needs improvement.
GGuest UserThe room is large, about 12 minutes drive from the airport, and the front desk beauty is very warm. The only downside is that there are very few waiters. Then, in fact, this hotel does not have a free shuttle bus. So I hope that the platform and the hotel will update the information content to be accurate.
CColleen Oberst King bedI was extremely disappointed as soon as I arrived I went to check in I was already was exhausted from being at my Brother in laws funeral services all day. I unfortunately wasn't able to check in for my first night due to unexpected situations that happened with my Family. I was able to finally go get some rest and that was on my second day of my 2 Day reservation which was at this point 5:00am and the lady who was checking me in told me that they canceled my reservation and no refund which fine I get it for the first night because I was not able to check in but for the second day I couldn't understand why they would cancel my second day for no reason at all. So as I was standing there already exhausted and
Ssomnium_viatoremGreat value for the price. Got a queen suite with a small kitchenette. Bathroom sink barely worked, only a slight trickle of water came out, but at least there was a fully functioning kitchen sink. Toilet flush handle was broken when we first arrived but they did fix it promptly once we brought it to their attention. Bed mattress was fairly comfy. Front desk staff was attentive for the most part. Kitchen wares such as pots and pans, plates, silverware, cutting boards, etc. were available for loan which was a nice amenity. However, I had some trouble getting one of the burners on the stove to work. Rooms were fairly clean but could use an update. Elevators were dirty though, trash and dust all over the floors of them. Laundry facilities were decent and had many washers and dryers available in good condition. Exercise room was small but decent. No weights though, just an elliptical, treadmill, and spin bike. It was open 24/7 though which was cool. Also, they advertise breakfast, but all they have is shitty coffee in the early mornings that quickly runs out.
What’s the typical price for hotels with Parking in Cuyahoga County?
For hotels with Parking in Cuyahoga County, the average price on weekdays is AU$302, and the average price on weekends (Friday–Saturday) is AU$364.
What's the best pet-friendly hotel with Parking in Cuyahoga County?
Kimpton SCHOFIELD HOTEL by IHG (from AU$191) allows pets. But it's better to contact hotels ahead to confirm the situation since pet-friendly rooms are subject to availability. Hope to enjoy your good time with pets during the stay!
What are some great hotel promotions for property with Parking in Cuyahoga County?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.