Read genuine traveler ratings & reviews to find your perfect stay.
Posted onDec 6, 2024
Guest User
The breakfast was really delicious, the service was very gentlemanly and friendly, and the beach was really beautiful, perfect for surfing and morning jogging. It was a pity that I didn't stay longer.
And there were quite a lot of toiletries and snacks, this place is awesome!!!
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Price per night from:JPY 34,925
Posted onJul 17, 2025
Amanda
Experiência maravilhosa nesse hotel, atendimento impecável, especialmente da recepcionista Janine…. Muito bem localizado, muitos restaurantes ao redor, praticamente beira-mar e café da manhã bem servido, só recomendaria tomadas perto da cama. 10/10 ❤️
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Price per night from:JPY 29,278
Posted onOct 16, 2022
Guest User
It's been 15 years since my last trip to Tenerife and the comments below are based on international five star hotel experiences around the globe.
So here's what I experienced on this reservation:-
Positives
1.Check in / out process fast and professional.
2.Direct beach access via the pool area.
3.Breakfast buffet with internal and external seating choices was excellent.
4.Evening entertainment between 21:00 and 23:00 Hrs was good.
Negatives
1. Allocated R3101 upon arrival and entered to find the bath tub was extremely dirty and required
solvent cleaning to remove large accumulation of water scale dirt around plug area (Approx 200mm
in dia).
Root cause of this problem is a leakage from the shower hose connection which remains to be fixed.
2. TV was on and could not be turned off. This was rectified by Maintenace changing the batteries within
the remote control.
3. Sink plunger mechanism was broken and I was shown how to remove the plug on a daily basis once
housekeeping cleaned the room.
4. Locking mechanism on the balcony sliding door is broken and extremely hard to open / closed.
5. Only one, yes one pool towel provided / guest at the pool via a plastic card that you are required to
exchange at the pool towel bar. If you forget this card it's a return trip to the room.
General Travel Tips.
1. Taxi from TFS Airport to hotel cost 25 Euro each way.
2. Hard Rock Cafe located next door (£££).
3. Great Italian, Thai, Japanese and British restaurants located on the second floor off
the shopping complex across the road from the hotel (££££)
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Price per night from:JPY 39,864
Posted onApr 2, 2024
Guest User
It is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it.
We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉.
Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill.
We requested to move our room lower as my wife has asthma but not much of luck.
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Price per night from:JPY 33,602
Posted onDec 27, 2022
Anonymous User
The hotel has a great bed. Kitchen with household appliances. but the best the jacuzzi q is very big. the pool is also very good. Breakfast was 10€ separate, and I thought it was okay. Generally Recommended.
The only thing we didn't like was that we left a bag with clothes and instead of calling to warn her to get out of the bag and there was no way to recover all the contents of xq was already mixed with other things
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Price per night from:JPY 18,195
Posted onApr 25, 2025
Guest User
Fantastic stay here. Pool view room was great, staff could not have been better. First class. We will be back soon.
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Price per night from:JPY 30,506
Posted onFeb 11, 2026
Guest User
Un endroit magnifique pour rencontrer du monde de tous horizons. Le jardin est spécialement super.
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Price per night from:JPY 4,135
Posted onFeb 21, 2025
Guest User
We only stayed for two nights but the hotel was good and the location was ok, and the lobby was great. The swimming pool on the roof, amazing. Everything you want from a holiday is just a short walk away. The reception at the hotel was great, thank you!
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Price per night from:JPY 22,118
Posted onJul 13, 2025
Guest User
The facilities are missing some refurbishment, cleaning and service in general very well
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Price per night from:JPY 14,769
Posted onJan 10, 2026
Alexey777
The staff absolutely didn't care about guest requests. I asked for an extra blanket THREE TIMES, and on the third try, they brought towels 🤦. It wasn't until I made a scene at reception and made them explain the difference between 'blanket' and 'towels' (just to make sure they understood English) that they finally brought the blanket. They gave me a room facing the noisiest bars, which are loud until 2 AM, and didn't warn me about it. The breakfast staff were also rude. You have to beg for an omelet, and they do everything with sour faces. They rush to clear away the food as soon as 10:30 AM hits, practically snatching it from under guests' noses. If it weren't for such terrible staff, the hotel would be perfectly acceptable, even if it is a bit rundown. Many rooms have a good view of the city and the ocean.
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Price per night from:JPY 25,969