Heartland Inn & Suites, SureStay Collection by Best Western

Very clean and welcoming staff. The breakfast is nice for hotel breakfast. I’m picky and I would highly recommend. If we’re ever in the area again, we’ll stay here!

This is the best hotel in Park Rapids, but I'm not sure it is that much better than the competition as the higher price would indicate. The lower breakfast/lounge area is spacious and excellently furnished. Everything is clean and up to date. The rooms are also large and the beds comfortable. There's plenty of parking. There are no coffee makers in the rooms, but there is always coffee and lemon water available at the entry/front desk. The breakfast was about on par with other Best Westerns I've stayed it, but certainly not exceptional.

We stayed three miserable nights at Heartland Inn & Suites, and I can confidently say we’ll never be back. Our room was unbearably hot, well over 80°F the entire time. Not just warm,oppressive, stifling heat that made it impossible to relax, let alone sleep. And management’s solution? A couple fans. Not a different room. Not a refund. Not even a discount. Just a couple of box fans, as if that would make up for the fact that we were essentially camping indoors at full price. We paid premium rates expecting comfort and quality the basics you’d expect from the “nicest hotel” in the area. What we got was a sweatbox. Nowhere in the room description did it mention we’d need to retreat to our vehicle in the middle of the night just to cool down. That’s not hospitality,that’s failure. We paid for a service. The hotel failed to provide it. The lack of accountability or effort to make it right is unacceptable. Do better, Heartland Inn & Suites. You had every opportunity to turn this around, and you chose not to. Guests deserve better.