Pendry Park City

We booked through Amex Fine Hotels program and when we got there, we were put in a room that we didn't book. We didn't know this until we went up to our room and noticed that it's much smaller and looked different in the pictures. My wife called the front desk and they told us to wait in that room while they were looking for another room. Moments later, front desk lady (Emma) called back saying they had another room prepared and cleaned and sent an associate to help move the luggage to a different room on the same floor. The guy came and helped us move into our new room and to our amazement, it was a room that was even better than what were reserved! They knew we were celebrating our 12 year anniversary and more than made up for the oversight. The guy that helped us, also went down to the front desk to get our new keys so we would have to go back down. After that, a gentlemen knock on the door and delivered a hand written letter from the front desk girl, Emma congratulating us, and to let her know if there is anything else The Pendry can do to make our stay better. Along with the note, were delicious snacks and a bottle of Prosecco chilled in a bucket of ice. We understand that things don't always go perfect and as planned, but to have a hotel and it's staff go above and beyond to ensure our stay was memorable was simply amazing. One day we had breakfast at Kita, before we went out hiking. As you enter there is a coffee and tea table ready to greet you. We got there at 7am and we got the breakfast buffet. Everything tasted great and fresh and every was displayed nicely- along with the buffet comes with an option to build your own omelet. The check off the ingredients you want on a card and the server brings that back to the chef. The Pork sausages are nice and thick and their brioche French toast was amazing! Plenty of options for everyone and the quality was perfect. It was nice to be wrapped in 5 star luxury and top notch services after a day hiking and rough terrain and coming back dirty. It didn't matter how we looked when we cam back- our Valet angels were always there to welcome us back with a smile. It was a nice oasis to come back to after a hard day. The hotel room and premises are well kept and my family an I will be visiting again soon!

Pendry Park City is a no brainer. Fantastic stay for our family of four. We are always a big fan of hotels that provide more than what you would expect and they certainly delivered. We appreciate all the help from concierge Spencer during our whole stay. He is such a breath of fresh air and worked hard to make sure our stay was perfect. Thank you to the whole staff for making our stay wonderful and a highlight on our adventure.

Hotel was very new and clean, comfortable and had great service. The spa was one of the best we've been to. BUT... I got billed for four nights and stayed two. Worst of all, I asked for a 15 minute late check-out, was told no so we rushed and left right away, then got billed for that night. No idea why we were out of the valet by 11:30am and our reservation ended that day. They just decided to charge us for another night!? Not cool, if you come here check your bill carefully!

A group of 7 went to see a musician who was playing at their bar. Because the weather was unseasonably cold, 3 of us called ahead to ask if he would be playing inside or outside. We were told he's be playing inside and dressed accordingly. Instead, they insisted that he play outside (to an audience of 1 person who braved the weather, even though there were close to 50 people inside who could have enjoyed it. In speaking with both the manager of the bar and the manager of the hotel, they basically said, sorry - there policy is the musicians play outside in June. Good management should empower their employees to be able to adapt to the reality of the situation.

I accidentally left a bag with valuable items in the bathroom. When I called 24 hours later, the bag was no where to be found and someone would call me back… I had to call daily to finally get someone on the line. Security told me the bag wasn’t found, hopefully it shows up… and they aren’t responsible. I would expect to get my belongings back (even though it was my fault) from a nice resort. The bag was taken and no one is accountable. I’ve lost several hundred dollars and would not stay here again based on how they handled it.

Perhaps it was due to mud season, but the service and amenities were not what I'd expect from a Pendry location. Valet was great and attentive (especially with only one person working each shift). But the front desk was a hit or miss. Sometimes we were greeted, other times we were completely ignored. We got conflicting information. Rooms were clean. We upgraded to a 2-bedroom suite in Tower 3 and were pleased. Checkout was confusing. There were discrepancies AFTER I reviewed the folio, signed, and checked out. I had to reach out about an incorrect charge and while John was communicative to handle and rectify, it was another misstep on their part that I had to catch and request support.