The St. Regis Deer Valley

So many amazing things about the hotel (and one GIGANTIC flaw, unless you're a shark who has always dreamt of living in a fish cannery.) Now let's start with the good! Is this place absolutely magical during the holidays? Will your children get to pose with live reindeer? Yes, your Christmas cards are gonna be lit! Will they get to live out their Hansel and Gretel dreams with a full sized gingerbread house full of endless delectable meringues shaped like Santa hats, decorated sugar cookies, and freshly spun cotton candy? Yes! Will they fight in the lobby with their newly created balloon swords while you exclaim and cry globs of tears over the hilarious caricatures of them created by the hotel's artist in the lobby? Yes! Do you get to do this with the glass of Moet they just sabored? Yes! Is the ski valet absolutely amazing and so accommodating, down to the nicest man running the lift tickets print out? Yes! Is housekeeping amazing, is the room spotless? Yes! So... It's amazing, but why, you might ask, did you give only 3 stars??? Funny thing you might ask!!!! We've done the good, now let's hit the food! Do you ever feel like you're in the TV show The Good Place? Everything looks amazing and perfect, but then a tiny million things go wrong. At first, you're like, it's ok, no worries, no big deal and after the ten thousandth time the entire container of salt pours out when you're trying to season your food, you're like, wait, this is the bad place. (If I spoiled the show, sorry, but it's been like YEARS guys.) Well, folks, it felt like they had a pre-service in the kitchen as they saw me heading into the hotel to prep their million different ways to break my patient spirit because it felt like I was being tested any time I tried to get near food in this hotel. You're probably exhausted of me so I'll try and keep it short. (As I proceed to not keep it short.) Do you love the smell of rotting shrimp? Do you want it to pervade the smell of your room and send you spiraling into a small mental breakdown as they gaslight you? If so, this is the perfect hotel for you! I assume you must be an orca looking to book a ski vacation, so read on, as we journey together! I'd like to preface this by: I have very calm and reasonable young children, who love to patiently wait for their food (sense the sarcasm?) After a number of failed meals at the hotel restaurant where my patience was heavily tested and food took over an hour to arrive (once possibly because the server forgot to put it in, or because the kitchen lost the ticket as the server claimed - it's a secret I'll never know), I decided we would try room service so at least my kids could watch TV while we waited. It's ok, I tell myself - I figured out the hack for eating and I'm prepared for this, fool me once, fool me twice - you get it. Well well, jokes on me! So I order some food - a mushroom truffle pasta that I had previously that honestly truly was heavenly, a pasta with shrimp for my s

The hotel is great. The outside restaurant is awesome. The inside restaurant is AWFUL. They will tell excessively long wait times despite a half empty restaurant. It’s a night and day experience between outside and inside. Whoever their manager is should take a closer look, they are definitely losing money.

This is our 3rd time staying at a St. Regis (after Rome and Bora Bora) and unfortunately it has been the worst. From housekeeping forgetting to replace a robe and not removing used glasses to the butler service telling us that the restaurant didn’t have reservations left while online it shows multiple slots open, to the spa needing maintenance ASAP, it pales in comparison to the service at the other 2 St. Regis. The location is great and the rooms comfortable.

How quickly things can change. I am very disappointed to have to write this review. I visited back in December 2024 and had a lovely stay, short of a few issues with staffing shortages. I had such a great time I booked another stay for January 2025 and it was the complete opposite experience. I went home incredibly frustrated, disappointed and stressed. Not what you expect when going on a 5-star vacation. This St. Regis is not like the St. Regis resorts from back in the day. Once Marriott took over the St. Regis brand, there was a noticeable decline in customer service/guest experience. They hardly personalize anything anymore and rarely go above and beyond to help their guests or anticipate guest needs. Guests have to ask for everything and often those requests are not met. A lot of the staff is young and lacking the experience to know how to take care for guests at this level. My disappointing experience started right at check in. I checked in early but with Titanium Elite status (thanks to a dear friend), therefore my room was supposed to be ready. It was not. That's ok. But I didn't under estimate how inconvenient this would be to not be able to check in upon arrival. I needed to do a quick turnaround to get down to Deer Valley Resort for a ski lesson. I was sent up to the gym to use their bathroom to change. It was uncomfortable. It was a small little room and gym goers kept trying to come in on me. Next I stashed by bags with the front desk, and they told me I would get a text when my room was ready. I gave them my cell to ensure the text would go to the correct number. I never received a text that day. When I came back to the front desk later on to retrieve my bags they informed me I had a $50/day breakfast credit with the Titanium Elite Status. Which was great...Grateful for that. Lo and behold this was only for dining in the restaurant and not for room service. I was not informed of this. When I called and questioned the breakfast charges after check out, explaining I was unaware that this didn't include room service, the front desk manager basically said tough luck. The day I checked out I noticed a shirt of mine was missing. I believed I had left it in the bathroom at the gym. I called the butler service to inquire about it, and they said they did find my shirt and that they would leave it at the front desk. I told them I had to leave for the airport in 10 minutes (promptly!) and would be down in the lobby to grab it then, to which they said no problem. 15 minutes later I stop at the front desk to retrieve my shirt, the front desk had no idea what I was talking about and did not have the shirt. They had to call someone, then informed me that they would have to find someone to go find the shirt. What's more, I didn't receive my emailed guest folio upon check out. I had to call three times to try to retrieve it. The first front desk person sent me a blank folio. The second time I called they told me to email their accounting

One of the best resort experiences, highly recommend.

Great hotel