Guest User
August 5, 2024
I have never stayed in such a bad hotel. It was terrible from beginning to end. It was a complete scam.
I took a taxi to the hotel entrance and found that I couldn't pass by. There was a construction site with scaffolding halfway in front of the hotel. The experience was terrible, messy and dangerous.
Before checking in, I saw the promotion that it was an iron tower room. I wrote a note to ask for a view and paid for the hotel a month in advance. When checking in, I clearly asked whether the room could see the iron tower. The words were unclear. Obviously, English was good and I could understand.
I entered the room and found it very dark and shabby. There was a shabby smell. I couldn't see the iron tower at all, not even the top of the tower. I left the room immediately and contacted him to change the room. He said that there was no room that could see the iron tower.
I was not feeling well and couldn't stay in this shabby hotel. I took my luggage and left immediately. I didn't touch anything in the room.
Not only did the hotel not refund a penny, I didn't eat the buffet breakfast the next day (the room rate included breakfast). He even deducted more than ten euros from my city tax. Outrageous!
I stayed in more than a dozen hotels throughout the 30-day trip to Europe, and this was the worst! It was the first time in my life that I had to change hotels on short notice. It was terrible.
I asked for a refund of at least the breakfast for the next day or a partial refund based on the proportion. It was rejected. They even charged city tax. I didn’t even stay there!! This hotel is really disgusting.
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