末1217
February 5, 2025
I booked a room with a view of the Arc de Triomphe last October. The hotel had ample time to inform me that the building next door was under repair and obscured the view, or they should have informed me when I checked in that I could not see the view from my room. I could have decided whether to accept it or not, but they did not do so (I was charged for a room with a view but could not see the view).
When I checked in, I was given a room on the second floor. After I entered the room, I was told that the toilet needed repairs and it would take them 10 minutes to fix it (there were only two girls in us, so how could we possibly let him in to repair it). We didn't want to do that, so they asked us to change rooms to the fifth floor. Their hotel elevator is so small that only two people can take it, so we had to go up and down 3-4 times by ourselves. The whole process was very uncomfortable, and the hotel didn't even apologize.
The hotel manager was arrogant and lied that he had received an email notification, which was clearly a scam. Trip was willing to help me file a complaint and was willing to take responsibility. I hope the platform can be more attentive in helping us select excellent hotels. Please consider hotels like this.
Original TextTranslation provided by Google