La Reserve Paris Hotel and Spa

La Pagode de Cos impresses with its exceptional breakfast, convenient location, and outstanding service. Guests appreciate the comfortable beds, spacious rooms, and attentive staff, creating a pleasant and impressive stay.

Unfortunately, this hotel did not meet the standards I would expect from a five-star property paying almost 2000 euros per night. Several aspects of the stay were disappointing. The room had multiple issues, such as a broken towel holder in the bathroom that keep falling and only one phone charging point on one side of the bed, even though the room was booked for two people. This made it quite inconvenient. The Wi-Fi was quite slow as well, the ceilings in the room were low, and the furniture felt a bit old and outdated. Additionally, there was a persistent unpleasant smell in the room, reminiscent of musty clothes. Despite airing it out by opening the windows, the smell did not go away. The spa, which we were looking forward to using, was also underwhelming and appeared a bit outdated. To make matters worse, I had an unpleasant experience in the steam room: while lying down, part of my body got burned due to excessive heat. This should never happen. I frequently use steam rooms and have never experienced anything like this before. It seems the facility is not up to the standards of modern, safe steam rooms. We had a particularly unpleasant experience at the Le Pagode de Cos restaurant. During dinner, a family seated at the table next to us began fighting loudly, which quickly escalated into a physical altercation. Several objects were broken near our table during the incident. Afterward, the staff started cleaning up behind us using hoovers and other noisy equipment, all while we were trying to finish our meal just a couple of meters away. What made the situation worse was the inconsistent treatment by the staff. While they offered apologies and even gifts to another nearby table, we - despite being just as close to the disruption - received no acknowledgment or attempt to address the inconvenience we experienced. This felt highly unprofessional and unfair, especially considering the premium price we paid for what was supposed to be a refined, luxurious dining experience.

Before I arrived I stayed at a Disney hotel as I had taken my child there for a few days. I was so relieved to get to la reserve and know right away I was in a proper hotel with top class service and amenities. From the moment we arrived we were greeted with professionalism and politeness. The staff could not do enough to ensure my family were taken care of. After being taken to our room we were greeted by our butler and given some lovely arrival gifts like chocolate and champagne. This was a lovely touch. A huge bathroom with a separate room for toilet. I loved the Japanese toilet and tv in the bath. For the turn down service the staff would set you up for the night adding so many small touches like mats beside the bed and tea on your cabinet. The staff overheard me say we need to get nappies and they went to get them for us. These are the fine differences which set these small handful of luxury hotels apart. Only once have I ever had detail like this and it was in the Middle East. I doubt anyone else offers the same standard of service in Paris. The room offered a small balcony which overlooked the street and grand palace. It was a nice location away from the crowds. They also do a house car service which is nice when available. Breakfast was nice as was room service. One of the biggest selling points here is a 24 hour spa in central Paris. This is news to me and I have worked in luxury travel for some time. The fact I could take my child swimming at 10pm to tire him out for bed was really great. I hope to one day return.