Guest User
October 30, 2024
Once we arrived by our car, the first impression was average. Before we arrived to the hotel, we were assured that the hotel offers valet service, but instead they told us where to park the car ourselves. The guy who welcomed us was very friendly though as well as other staff members. Check in procedure was a mess. Before our arrival we were sent a weird form for 2 people where we had to upload our passport photo and provide our personal information multiple times which was very uneffective, because when we arrived on place we had to show the passport anyways. They did not ask us to charge some deposit and once we wanted to buy some food by the pool, the staff told us that it cannot be charged on our room, because we had no deposit and we had fo pay on spot. In other 5 star resorts it was no problem to sign the bill and pay jt later at checkout. Our room was big enough, but we could hear clearly the noise from the corridor and it even woke us up in the night. When we opened the balcony doors, there was a noise from the highway, so it had to be closed. On the bright side we liked the food quality, the variety of food on breakfast, very good coffee and fresh orange juice was amazing, pool was not heated and was very cold around 19 degrees Celsius, beach was perfectly clean as well as the water. It was good for swimming and i would recommend it for the families. Overall I would say it's 4 star hotel based on our visits in dozens of hotels around the globe.