Niagara Hotel Lake Toba & Resorts

Penginapan terbaik

The room rate is usually more than 300 yuan, but it rose to more than 1,000 yuan on New Year's Day, more than three times the previous price. Considering that it is the only high-end hotel in Parapat, I still booked it for a better stay. Check in, the front desk will not speak if you don't speak. You have to call him, and he will check you in. It took a full 20 minutes, and the front desk disappeared twice during the period. The first time was to copy the passport. The time it took made me wonder if he printed the entire passport. The second time I still don't know why. The room is in another building. There will be a battery car to take you there the first time, but no one will take care of you after that, and you have to walk by yourself. The door of the room I booked was broken. After waiting for 15 minutes, someone came and told me that if you want to change rooms, go to the front desk yourself. I said the front desk is too far away, I won't go, it's obviously your problem. So the guy went to help me change the room, and finally checked in, which took nearly 40 minutes. Except for the size of the room, everything else from decoration to comfort is no different from a two-star hotel in China. More than 1,000 RMB is definitely a huge sum of money in Indonesia. Even in Bali, you can stay in a very good hotel. And Parapat is just a sixth-tier city in Indonesia. The restaurant is far away. The decoration of the public space is good, which is in sharp contrast with the simple itinerary of the room. I asked for an English menu, but it turned out to be a fake English, and more than 70% of it was in Indonesian. The taste is very average, but acceptable. The noise of smashing the floor and moving furniture continued from 7 o'clock in the morning the next day. I complained by phone three times, and it was reduced, but it did not disappear. It reflects 3 problems. 1) The room is not soundproof. 2) If it is a private behavior of the guests, then the quality of the guests is very problematic. If it is a hotel decoration, then the hotel has a big problem. 3) There are big problems with the hotel's response and reaction. I spent more than 1,000 RMB, but breakfast was not included. The hotel is located on the top of the mountain. There is no public transportation or taxis. All transportation must be arranged by the hotel. When I returned to Medan, the hotel's taxi was more than twice as expensive as when I came. I chose to take the bus back. The hotel car costs more than 40 RMB to take to the station, but in fact the station is less than 2 kilometers away from the hotel. Considering the prices in Indonesia, this is not just a matter of being unscrupulous, it is simply a bloodbath. The hotel front desk also has the common work efficiency problems in third world countries. Often I asked for something, a front desk agreed, and then went to do something else. After I waited for a long time, I asked how things were going, and then another front desk came over: "Sir, can I help you?" It was really hard not to get angry. In short, it was very, very, very bad. Even in the generally bad hotel environment in Indonesia, it was bad beyond the bottom line.