Parakai Springs Lodge

Worst ever experience at this place. Was told to leave a day before because they overbooked. Telling me I said will stay for one night but paid for two nights. Refused to get my one day money back. Had to end my holiday early and go home because of greedy staff. The hotel stunk no toilet paper. Got stopped by the cop trying to get out because shooting in the motel. Do not go here!!! Wasting your time and money.

Beautiful established gardens leading in to front main entrance. Welcoming and friendly reception, thank you Maureen & Bronwyn. We were in unit 6 was clean and tidy with fresh linen sheets towels. Couple of things: When you open the front door straight ahead on wall you see black marks. Have stayed many times here but there were no outside table & chairs to sit on while enjoying outside view having a spa. Pool area stunning garden pots with beautiful tropical plants shrubs & flowers. Very inviting and lovely. There are broken and loose tiles at the top deep end of pool that need immediate repair for the safety of our children and elderly. While my children were swimming for hours until dark we also noticed for safety of others wouldn’t be bad idea to put more lighting opposite laundry room to the left the step and ramp need to be made visible at night also walking up the ramp and around the whole perimeter of the pool make it brighter and easier to see. Last but not least the whole outside exterior needs a good clean water blasted from top to bottom the entire property fences decks annual spring clean thanks. We thoroughly enjoyed our stay at Parakai Lodge hope you don’t mind our feedback look forward to our next visit thank you.

Studio was not clean at all. The bedsheats were full of stains and the cutlery looked unwashed. Furthermore it smelled like old smoke in the hole room. Wouldn‘t stay there again.

Hotel was listed as adults only with a restaurant. There was no restaurant and there were children running around the place! We didn’t particularly care if it was adults only or not but when something is advertised as that then you expect it!

The ladies there were super helpful when we only had one glass and the toaster was broken, but the air con didn’t work and the cooker hob was broken so that it would be dangerous to use two of the rings. We couldn’t use the guest laundry so had to use a laundromat nearby and the swimming pool was being treated and out of action during our stay. Good location - walking distance to thermal pools. Would recommend Palm Springs as Parakai Springs needs attention.

Great private hot tub with geothermal spring water. Comfy bed that you will want to take home

We hadn't been to the area before and had a very enjoyable stay. The room was spacious and clean. The grounds are lovely, and the hot pool was a bonus. The rooms and the room servicing could use some attention to detail but when we asked for supplies, the staff were really helpful and friendly. Would stay there again.

The unit was filthy. The carpets were marked and dirty. The walls were scuffed and in need of paint. The curtains had mould. This room was cleaned in a rush for us as we were told it was the only one available. I had to ask the cleaner to return and clean the unit which was riddled with cobwebs. She did not bother to clean the cobwebs in the bathroom. The cleaner was also asked to vacuum the unit, which was not done when she cleaned after the previous users. The linen was ripped and marked with felt colouring pens. Cockroaches were crawling along the wall behind the headboard. We moved our beds away. There was a constant odour in the room and the AC could not be switched off. This could have been the solution for the smelly room just keep the AC going non-stop. Room 4 was Disgusting, Filthy, and Shocking. Cleaning staff need sacking. The owner needs to step up and take responsibility. Do not stay here. Maria & Pauline

One of the worst places i’ve ever stayed. The room had holes in the walls, bugs everywhere and was very dirty. The ‘premium hot tub’ was empty and dirty. We requested late check in and were told the wrong room number, having to chase staff down at 9:30pm because the man who answered the reception phone had not communicated to the staff on site. Additionally no one was at reception for check out. We requested a seperate bed and when we got there it was just one bed. Every single part of this stay was disappointing and I would not recommend any one stay here unless you want unacceptable service, a dirty room and no communication. Unbelievable.