Ibis Lugano Paradiso

The hotel was clean and the staff were very friendly. It was walking distance to the funicular and the water jet of Paradiso. Great location and nice hotel.

helpful staff, we got ticino ticket which can be redeemed as free bus ticket during staying in Lugano, location is very near from Sansalvatore Funicular

Staff is friendly and helpful. Breakfast is very good but it was crowded when we were there. Room and bathroom are quite small but shower is good. Moderately priced for the area.

The property itself was great. As a budget brand, everything was basic, but functional. Importantly, the A/C worked very well and the shower was great. Breakfast was subpar and probably not worth it. But, my biggest complaint is that I was twice locked out of my room! On the third night of my stay, I was locked out and told "there is a problem in the system and you owe us more money". I asked that we sort out the issue later and that I be allowed back into my room as I had just come back from exercising and it was a hot day. The gentlemen at reception, Andrea (sp?) refused to fix my key card until I paid an additional 9CHF for who knows what. After much discussion, I finally just agreed to pay the money because I was hot and tired and needed a shower. This is NO WAY to treat a guest booked for 9 nights on a cash stay. Utterly ridiculous and very disappointing.

Everything seemed new. The room was well designed, a very comfortable bed and pillows, an extensive breakfast bar with so many goodies. The finishes and common areas are excellent, the staff extremely friendly. And what a value in Lugano.