Western Slope Suites Parachute

Great rooms and dvd options is a plus favorite place to stay

I loved Randy great customer service he made check in a smooth process and checked on me throughout my stay would definitely recommend thank you Randy for making my stay pleasant!!!

The room was NOT very clean & a few different things were broken (shower drain backed up, dishwasher broken, freezer ice machine broken). The towels and sheets were clean (as they should be - that's bare minimum), but the room had not been well vacuumed (obvious when looking at the floor) and the bathroom was barely cleaned. Like, maybe the vanity had been wiped off and that's it. When I realized the room wasn't very clean, I used some hand wipes to wipe off the toilet seat and let's just say that there was evidence/stuff on the wipe I used. Gross. Same with the bathroom sink - visible evidence of not being cleaned since the previous guests. The shower drain was backed up. I didn't realize this until I was in the shower with shampoo already applied to my hair, so I had to stay in the shower for a few more minutes to finish. By that time, about 2 inches of water was backed up in the tub area. So gross. This would have been something that housekeeping would have discovered if they had run the shower for 1 minute or more to clean/rinse the shower. So this tells me that they weren't cleaning the shower on a regular basis. The front desk acted surprised when I reported these issues, but I'm fairly certain they had just been ignoring them (based on what I observed, these were not likely new issues). The dishwasher being broken wasn't a huge deal for us because we stayed one night only, but they didn't leave any alternative supplies to wash the dishes (no sponge, no dish soap). There was a sign on the dishwasher stating that it was broken and the sign had clearly been there a while (so this would have been a known issue). They provided dish cleaning supplies when we asked, but this should be something the provide proactively until the dishwasher is fixed. Overall, this was a pretty terrible stay and it seems clear that management is ignoring these issues and they are coasting on their 4 star review with enough new business not to care.

This was a huge room for the price. It really was a suite. If we were staying for more than one night we would have needed more plates and cutlery, but it wasn’t a problem for our short stay. They accept dogs (+$28) and parking is free, unlike their nearby competitors who charge $14/night! (I’m not sure what the logic is here. It’s a motel. Your guest will have a motorized vehicle. Parachute is not a huge city with limited parking. Get over yourselves, Grand Suites and Grand River.) One suggestion would be to add a grab bar to the shower. The shower floor was slippery and the only grab bar was tucked between the shower and the toilet and wasn’t helpful for showering. Overall a really nice quiet room, with lots of space to organize, and price was reasonable.

My daughter and I stayed here on a quick trip from Los Angeles to Denver. The staff at the front desk were delightful and welcoming. All the surfaces were spotless. The mattresses and pillows felt amazing after a long day in the car. I would gladly stay here again.

Customer service was non-existent. Booked (and paid for) a King Suite. Was given a Queen Suite with no reimbursement for our money. Pet fee is unclear and they do not recognize ESAs. Hotel room had left over food and drink in the fridge upon arrival. (Ick.)