Erik R
March 26, 2023
Intended to book a room for the following night, but accidentally had the date set for tonight and only noticed it right after I clicked the pay button. Immediately put in a request through the website to change the date to the next night. After I didn't get a reply for a few hours, I called them to check and they said they could not change the reservation because it was now 6:10pm and the cutoff to change was 6pm. Despite showing them proof from their email system that the request was made hours early, they still refused to change the date. While this might not ever happen to you, this is the kind of service you can expect from this hotel.