Crowne Plaza Panama Airport

I was surprised to see this quality in a Crowne Plaza hotel. There was nothing totally terrible, but I would definitely not stay here again. The detailed version: Airport shuttle: If you are an airport hotel advertising a free hotel shuttle, I think you should assume a good proportion of people staying there expect it to be easy to get to and from the airport. However it is near impossible to get information about it until you are at the hotel. I emailed twice the week before arriving (no reply) and called them over ten times over two different days to try get information (no answer). Finally the day of flying someone answers and just says that you go outside of the terminal and a shuttle will be there. There are no signs, no timetable, nothing. I called again once we actually got to Panama and was told it comes at 25 past the hour from door 17. I was lucky that my partner saw it by chance on the other side of the street at door 14. At the hotel, there is a printed timetable. Why not put this on the website or share it in the confirmation message?? Or at least tell people when they call? Once there, it was no problem taking it back to the airport, there's a timetable by reception. It runs around once every hour. Gym: was very good for a hotel, not amazing but it was clean and with a varied selection of machines, mats, medicine balls, resistance bands and weights. I was impressed. Breakfast: nothing to write home about but a lot of variety: scrambled eggs, cereals, sausages, cheeses, rice, empanadas, breads etc. But a lot of stuff was missing signs. The 'corn empanadas' were full of beef, which seems misleading. Restaurant: didn't use it because the selection is very limited if you're a vegetarian (I think there was one vegetarian dish). It also seemed quite expensive, I guess that's normal for a restaurant hotel, but the quality didn't look to match. Room: large and spacious with a comfortable bed, coffee machine and TV. But there was a very weird smell, it was damp and the Aircon looked like it was from the 70s (and sounded that way too). Bathroom: again OK. The shampoos/conditioners etc seem to be the wrong size for the set brackets on the wall, which makes them very uncomfortable to use, as you can only press down around .5 cm. We didn't use the pool so can't comment. As I said nothing really terrible but a frustrating experience and a surprise this is within the Crowne Plaza brand. I will personally not stay again.

All Was good