Best Western Plus Panama Zen Hotel

This is a thoroughly pleasant property. Staff were not warm, but perhaps this was because I was a norteamericano; language challenge s? The rooms are quite large, simply furnished. My room looked. Out over a park with floor to ceiling windows.. Breakfast offerings were appealing. For the price an excellent choice.

Stayed for one night in Aug 2024. The staff are great. No problems checking in or checking out, the pool on the roof is beautiful. Took taxi from the airport which took about 30 minutes. The only negative thing I would say if the hotel has a smell of mildew or mould.

We made a reservation at this hotel in January, but upon check-in, we were surprised to find out the hotel was overbooked. There was no prior communication about this issue, despite the numerous confirmations we had received. Instead of the suite and standard room we had booked, we were sent to an alternative hotel that was clearly much older and in dire need of renovation. The hallways, decor, and overall appearance of the replacement hotel did not match what we had expected. Additionally, this hotel was located in a less desirable neighborhood, further diminishing our experience. Most frustratingly, instead of the suite and standard room, we received two standard rooms. We tried to reach a suitable solution with the front desk manager, but he was uncooperative. The only option he offered was this old hotel and possibly a drink for our wait. This attitude and the complete disregard for the hotel's responsibility, along with the poor communication, were extremely disappointing. This experience was particularly disheartening, and we would absolutely not recommend this hotel.

Great Hotel with buffet breakfast, three or four kind of fresh fruits. veggies, breads, lunch meat, etc. I also loved the pool and the top restaurant, staff was gentle and helpful.